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Assistant to the COO of Service

Turning Leaf Support Services -
Winnipeg, MB

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Détails du poste

Permanent | Temps plein
Il y a 7 jours

Profil recherché

Microsoft Powerpoint
Microsoft Word
Français
Permis de conduire de classe 5
Microsoft Excel
Microsoft Outlook
Classement
Anglais
Microsoft Office
Bases de données
Expérience administrative
Diplôme d'études secondaires
Baccalauréat
Diplôme d'études collégiales (hors Québec)
Affaires
Gestion du temps

Description complète du poste

ABOUT US

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community.

Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, intensive home supports-IHS (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

We are proud to be recognized as one of Manitoba’s Top Employers of 2026. This honour distinguishes Turning Leaf as a leader in our industry, and as one of the top places to work in the province.

WHO WE SUPPORT

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

MAKE AN IMPACT

Being a part of the Turning Leaf family means you will have the opportunity to make a direct and positive impact on people’s lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life’s purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.

We are growing more and more all the time and we are always hiring. If you feel called to be a part of the Turning Leaf team, please apply today.

ASSISTANT TO THE COO OF INTENSIVE HOME SUPPORTS JOB SUMMARY

Reporting directly to the COO of Service, the Assistant will contribute to the efficient day-to-day operations of the Service Division in both Manitoba and Saskatchewan. They will be assisting with administration, organization, filing, reporting, and other duties as assigned.

The Assistant to the COO of Service requires someone with a proven ability to work both independently with limited oversight, as well as part of a team during times where collaboration is key to the success of the project.

ESSENTIAL REQUIREMENTS

Cover letter and updated resume
18 years of age or older
Available 40 hours p/week (Full time)
Current Criminal Record Check with Vulnerable Sector Check (no older than six months)
Current Adult Abuse Registry Check (no older than six months)
Child Abuse Registry Check (no older than three months)
Valid Class 5 drivers license and access to a reliable vehicle
Minimum of three years related experience
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook, Database, management, and internet
Proficiency in the use of office equipment, Computer, voice messaging systems, fax/photo copier
Skilled at prioritizing tasks and action items, with strong time management skills
The ability to communicate in English is required and working knowledge of French is preferred
Some flexibility to work evening and weekends, as or if needed
Three employment references

EDUCATION

Bachelor's degree or college diploma in Business Administration or a related administrative services field.

REQUIRED ATTRIBUTES

Maintain positive working relationships with others.
Presents with professionalism, regardless of the situation.
Skilled at prioritizing tasks and action items, with strong time management skills.
Superior interpersonal skills and comfortable in interactions with staff at all levels.
Pro-active and works well independently.
Adapts to new processes, technology, and unexpected projects/requests.
Ability to handle confidential information and act with discretion in all matters at all times.
Responds positively to a flexible, fast-paced environment.
Has a passion for helping people who are struggling with mental health and intellectual challenges.
Proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
Represent the organization’s culture in the community (i.e., media, associates, and neighborhood).
Knowledge of Residential Licensing procedures and policies is considered an asset.
Some flexibility to work in the evening and weekends if needed.

PRIMARY DUTIES AND RESPONSIBILITIES

Executive & Administrative Support

Prioritize and ensure action is taken on all items directed by the COO of Service.
Organize and maintain the COO’s calendar and appointments. Book internal and external meeting rooms when necessary and greet guests appropriately.
Prepare travel purchase requests and make the necessary travel arrangements for the COO.
Screen and/or return telephone calls, inquiries, and requests.
Receive all purchase requests that exceed the amount a SCM or Director can approve and ensure they are signed off in a timely manner.

Operational Coordination, Financial & Program Administration

Under the direction of the COO, assist the IHS Administrative Coordinator and the IHS Administrative Assistant regarding all program properties and locations, assisting in obtaining permits, purchasing equipment or supplies, and filing of all property leases and contracts.
The Assistant to the COO to track, complete, and obtain signatures for all Care Provider contracts for our Home Share Department.
The Assistant to the COO to verify invoices from Care Providers and forward to the Finance team for payments.

o Respond to payment inquiries from Care Providers as needed.

Complete various billing duties for both Manitoba and Saskatchewan.
Track all EIA payments, reporting any discrepancies to the COO.
Maintain Accounts Receivable and investigate outstanding balances while providing periodic updates to the Senior Case Manager, Director of IHS, and COO of Service.
Collect and submit all receipts for the Master Card to the IHS Administrative Coordinator.
Complete reports as needed, including quarterly reports for the Saskatchewan program.
Collect and track all KPIs as directed by the COO.

Policy, Documentation & Continuous Improvement

Assist in policy development or revision, ensuring accurate information is obtained through relevant sources.
Assist with the completion of policies and procedure. Submit them to the IHS SCMs, Director and the COO for review.
Assist the COO with creating and maintaining a standard operation manual.
Other duties as assigned: Accountable for completing additional responsibilities as delegated.

BENEFITS

Health Benefits immediately
GRRSP Program (optional)
Enrollment in the corporate cell phone plan
Three weeks vacation
Paid Wellness Time
Bereavement and Compassionate Care Time
Mileage Reimbursement (when applicable)
Employee Family Assistance Program (EFAP)

How to Apply

Applicants can express their interest by submitting a cover letter that clearly demonstrates why they are the ideal candidate (cover letters must cite specific examples congruent with the posting requirements) along with their résumé to [email protected] By Tuesday August 4th , 2026 at 4:00 PM

Turning Leaf welcomes applications from people with disabilities. Applicants with disabilities may request reasonable accommodation relating to the materials used and/or activities throughout the application and selection process. We thank all applicants, but only those being considered for an interview will be contacted.

Turning Leaf Support Services is committed to fostering and upholding an inclusive workplace that reflects the diversity of the communities we serve, including Indigenous Peoples. We believe in creating opportunities for everyone to thrive by embracing diverse perspectives, experiences, and identities. We encourage candidates from Indigenous communities, minoritized groups, underrepresented groups, and all walks of life to bring their unique talents to our team.

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Flexible schedule
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (preferred)

Experience:

Administrative: 3 years (preferred)

Licence/Certification:

drivers license with reliable vehicle (required)

Work Location: In person

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