20 meilleures offres (federal government) (à pourvoir)

Area Manager
Indigo Park Canada —Ottawa, ON
- 72 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
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Area Manager

Indigo Park Canada -
Ottawa, ON

Postuler rapidement

Détails du poste

Temps plein
72 000 $ par an

Profil recherché

Microsoft Powerpoint
Bilingue
Microsoft Word
Français
Microsoft Excel
Service à la clientèle
Anglais
Microsoft Office
Sens de l'organisation
Compétences en communication
Connaissances en mécanique

Description complète du poste

Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance, and enhancement of client/customer relationships.

Why Join Indigo?

We believe in recognizing and rewarding excellent performance
We believe in employee empowerment
We believe that diversity is a means of success

What Would You Be Doing?

Administration

Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement.
Ensure that the needs of each client are met promptly and with a high degree of accuracy.
Manage all internal/external policies for each location
Manage all service contracts related to each parking location, under his/her responsibility
Assist the General Manager and Operations Manager with the annual budgets for each parking location
Attend client meetings with the Operations Manager and the General Manager
Review monthly revenue reports with the Operations Manager
Prepare purchase orders and approve invoices for each parking location
Conduct regular rate surveys to ensure each location remains competitive
Manage all personal injury and damage claims for each parking location under his/her responsibility
Ensure that the Acthe counting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

Establish and maintain proper operational procedures (Operations Manual) for each location.
Analyze each operation with a focus on improving service and efficiency
Coordinate with Supervisors daily to ensure proper operation of each location
Assist the Operations Manager and General Manager in maximizing overall revenues for each location
Establish and maintain proper staffing levels for each location
Conduct regular, on-site training of staff to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc.)
Coordinate with Supervisors for regular lot audits (revenue and operational)
Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags.
Manage A/R (with help from the service coordinator) for each location

Human Resources

Manage and supervise the daily activities of the Supervisors
Ensure that hiring policies are followed for each employee
Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager
Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
Conduct interviews regularly for current and future staffing requirements
Take disciplinary measures when and where required, with staff
Approve and submit all payroll for field staff

What we are looking for :

Minimum of 3-5 years of customer service experience
Minimum 1-2 years of management experience
College degree preferred
G Class license and a clean driver’s abstract required
Experience in the parking industry is considered an asset
Technical or mechanical skills are an asset
Ability to train, coach, and motivate staff
Conflict resolution and problem-solving abilities
Ability to prioritize and organize under pressure
Strong organizational skills and attention to detail
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Strong communication and interpersonal skills, both written and verbal
Bilingualism (French/English) is required, as the role involves working in a bilingual environment
Ability to work independently, in a team, and meet deadlines under pressure

What We Offer :

Great Team Culture
Numerous possibilities for career growth
Competitive salary structure with bonus
Starting salary at $72,000

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.

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