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Assistant General Manager - Operations

Gate Gourmet - Gategroup -
Mississauga, ON

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Détails du poste

Permanent | Temps plein
De 150 000 $ à 165 000 $ par an
Il y a 15 heures

Profil recherché

Communication avec la clientèle
Gestion des opérations
Certification ServSafe
Service à la clientèle
Service de traiteur
Assainissement
Mise en œuvre des normes d'amélioration continue
Développement des relations avec la clientèle
Gestion du changement
Surveillance de la conformité
Six Sigma
Expérience en supervision
Gestion de projet
Baccalauréat
Relations de travail
HACCP
Service à la clientèle
Contrôle de la qualité
Orientation axée sur le service à la clientèle
Sens de l'organisation
Logiciels de productivité
Production
Affaires
Gestion des comptes
Leadership
Procédures opératoires normalisées (PON)
Motivation d'équipe
Compétences en communication
Implantation de processus de production Lean
Interaction avec les clients
Évaluation du rendement

Description complète du poste

Job Summary:
Reporting to the General Manager of the Toronto unit, this position leads and manages the Culinary/Hot Kitchen, Wares Wash, Assembly and Transportation departments of the airline catering unit or “flight kitchen” with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.

Why come work for us:

no waiting period for medical or dental benefits
RRSP matching
subsidized meals
free parking
free access to an EAP
employee discounts such as Good Life Fitness, TELUS Mobility, Bell Mobility, ROGERS and Dell computers

Main Duties and Responsibilities:

Leads and manages Culinary/Hot Kitchen, Wares Wash, Assembly and Transportation departments to ensure production standards and customer service requirements are met.
Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.
Responsible for the maintenance of key performance metrics for the departments.
Ensures Customer requirements/specifications and service requirements are complied on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.
Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.
Supports customer audits and government audits to meet compliance.
Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.
Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.
Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.
Ensures that proper equipment is maintained and controlled in the Unit for operational excellence.
Ensures all Corporate Policies and Procedures are followed and maintained.
Develops Standard Operating Procedures.
Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.
Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.
Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.
Monitors employee relations in each Department, ensures compliance with the Local Collective Agreement.
Assists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.
Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.

Qualifications
Education:

Bachelor’s degree in business administration or related field required

Work Experience:

Successful track record as a Manager or Assistant Manager in airline catering required.
Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.
Proven experience successfully managing a team of supervisors and managers for a single operating unit required
Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
Previous customer service and/or account management experience required.
Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
Labor relations experience is required

Technical Skills: (Certification, Licenses and Registration)

Must have strong and effective leadership skills
Must be comfortable with all levels of employees and have the ability to drive positive program change.
Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff
Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security
Advanced Microsoft office tool skills (excel, word)
Knowledge of quality auditing, inspection methods
Detail oriented and excellent project management skills
Strong organizational skills, able to prioritize responsibilities and multi-task
Change Agent
Able to obtain an AOA badge and customs seal.

Language / Communication Skills:

Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
Excellent written and oral communication skills.

Job Dimensions
Geographic Responsibility: Toronto Unit
Type of Employment: Full-time
Travel %: Up to 25% as required to attend management or leadership team meetings
Exemption Classification: Exempt
Internal Relationships: all levels of employees
External Relationships: customers, government agencies
Work Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise)
Budget / Revenue Responsibility: (Local Currency): $100+ million

Organization Structure
Direct Line Manager (Title): General Manager
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 5 +
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: 800+

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues, and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Pay: $150,000.00-$165,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

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