Why iTel
We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible by combining Canada's largest network with an extensive portfolio of next-generation technologies.
Our team is distributed across Canada, and we are 100% committed to remote work, enabling us to always hire the best person for the job, regardless of where they live. We're proud to have integrated the flexibility of remote work with the collaborative environment of a virtual office. As a leader in innovative technology solutions, we're using the best tools available to empower the close-knit teamwork and supportive, interactive culture that's been key to our success.
What you will do
- Independently manage and execute service delivery orders.
- Liaise with clients and internal teams to complete order requirements and objectives.
- Maintain proactive communication with clients through the life cycle of each order.
- Maintain professional verbal and written communication at all times.
- Provide tactical support to senior team members, including data entry into internal systems (e.g., ClickUp) and setting up customer documentation.
- Maintain accurate records related to orders and customer profiles.
- Seek out opportunities and drive change to increase effectiveness and efficiency.
Qualifications
- Post-secondary education preferred
- Minimum of two years’ experience in order management or other equivalent work experience.
- Bilingual (English and French).
- Experience in the telecommunications or high-technology industry is an asset.
- Advanced Google Suite and Microsoft Office knowledge.
- Familiar with Order/Project Management systems
Skills and Abilities
- Possesses organizational skills, the ability multitask and meet deadlines with little supervision.
- Demonstrates initiative, judgment and adaptability; takes a solution-based approach to problems
- Understanding of the telecommunications industry.
- Ability to build and maintain strong relationship skills and provide exceptional customer service to internal and external clients, carriers, vendors, suppliers and others.
- Welcomes innovation and change.
Perks and Benefits:
- Internet allowance for employees who work remotely.
- Vacation starting at 3 weeks
- Paid personal days.
- Paid time off on your birthday.
- Lifestyle spending account to tailor benefits to your personal needs.
- Work from Home: Enjoy the flexibility of remote work.
- Comprehensive benefits plan: Health, dental, and vision coverage.
- ️ Employee and Family Assistance Program: Providing support for you and your family.
- Professional development: We support your growth with paid memberships, training, and development opportunities.
- Rewards and recognition system: Win prizes for your achievements.
- ✈️ Annual event: We fly you down to beautiful British Columbia, for a weekend of fun and getting to know your coworkers.
