Taylor Creek Volkswagen is currently looking for a Service Manager to join our team! This is your opportunity to become part of a great Volkswagen family and work in a premium dealership that offers a friendly and professional customer-oriented environment. Our dealership takes pride in delivering exceptional experiences, both for our customers and our team. As recipients of the coveted Wolfsburg Award for five years, we are committed to delivering exceptional service and exceeding customer expectations. By joining our team, you will have the opportunity to work alongside some of the best automotive professionals in the industry.
Job Description: As the Service Manager, you will be responsible for overseeing the service department's operations, ensuring the highest level of customer satisfaction, and maintaining efficient and profitable service processes. Your role will involve managing a team of skilled technicians, service advisors, and support staff.
Key Responsibilities:
- Lead and manage the service department team, including hiring, training, and performance evaluations.
- Ensure exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
- Oversee daily operations, including scheduling, workflow management, and quality control.
- Develop and implement strategies to increase service department profitability and efficiency.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
- Maintain compliance with all safety, environmental, and company policies and regulations.
- Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
- Manage inventory levels and order parts and supplies as needed.
- Collaborate with other departments to ensure seamless customer experiences.
- Be actively engaged with our Service Advisors, assist with customer interactions, including difficult cases and escalations.
- Perform customer walkarounds and ensure proper documentation on tablets. Step in to write ROs when needed to support workflow and efficiency.
- Ensure our team understands and follows our Service Core Process consistently.
- Monitor and manage open ROs, ensuring accurate and timely completion. Oversee cash clearing, ensuring ROs are closed and paid promptly.
- Support and reinforce tablet use for accurate job documentation. Ensure advisors properly upsell and communicate recommended work.
- Communicate effectively with technicians to ensure accurate repair documentation. Address technician concerns and clarify repair orders when needed. Track technician efficiency and flag any workflow bottlenecks.
- Complete and review monthly reporting on department KPIs (hours per RO, effective labor rate, etc.).
- Conduct monthly performance evaluations with the service team, addressing strengths and areas for improvement.
- Provide ongoing coaching and training to improve advisor performance.
Qualifications:
- Proven experience as a Service Manager in the automotive industry.
- Strong leadership and management skills with the ability to motivate and inspire a team.
- Excellent customer service and communication skills.
- In-depth knowledge of automotive service operations, including diagnostics, repairs, and maintenance.
- Proficiency in using dealership management software and other relevant tools.
- Strong organizational and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Valid driver’s license and clean driving record.
What we offer:
- An extensive company benefits plan
- A fun work environment with a supportive team
- Stable hours and income with a well-known family-run dealership group
- Ongoing training and professional development opportunities.
- Employee discounts on vehicles, parts, and services.
- Competitive wages
We look forward to reviewing all qualified candidates.
