Are you a compassionate Support Services Worker ready to make a meaningful impact in the lives of others in our Ariss Location?
Hopewell is looking for a Regular Part Time Support Services Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities across multiple sites in Guelph-Wellington, ON!
YOUR BENEFITS & PERKS
We invest in our people and support their growth. We reward hard work and cultivate an environment where you can thrive. Here are some of the benefits you can expect as part of our team:
- Competitive regular hourly wage rate for hours worked range between $23.31 - $29.29 and flexible work schedule based on client & staff needs.
- Employee Assistant Program coverage for all employees.
- Comprehensive group benefits coverage including life, AD & D, health, medical and dental benefits coverage for full time employees and AD&D for all employees according to Hopewell Policies.
- Contributory group registered retirement savings plan – Hopewell contributes up to 3% for full time employees according to Hopewell Policies.
- Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services and according to Hopewell Policies.
- Opportunity to join a collaborative, tight-knit team with a supportive and inclusive culture.
- Professional growth and development opportunities in Social and Community Services.
- The chance to make a meaningful impact every day in the lives of those we support.
JOB SUMMARY
The Support Services Worker works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of treatment and intervention for children, youth, and adults with complex developmental, physical, and emotional challenges. They assist with household management tasks and essential activities of daily living in accordance with the care/service plan of each supported individual. They consider the preferences, comfort, and safety of multiple stakeholders (the individual, family, and care partners) in the provision of all support. A significant role of the Support Services Worker is implementing behavior support plans and supporting individuals who are experiencing challenging moments.
DUTIES AND RESPONSIBILITIES
- Support individuals to live independently, encourage and engage individuals in meaningful activities such as being involved in leisure, recreational or work activities. For example:
o Provide individuals with communication assistance, typing their correspondence or obtaining information on their behalf.
o Observe, assess, and report changes in individuals’ behaviours, physical abilities, and activities.
- Support independence with daily living programs (toileting, feeding, grooming etc.):
o Instruct, advise, or support individuals on managing household cleanliness, grooming hygiene, nutrition, and other personal care needs.
o Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
o Provide transportation to individuals via association or public transit.
- Maintain knowledge of current best practices in the field of Applied Behaviour Analysis (ABA) through training:
o Provide direct and indirect client interventions based on empirically sound principles of ABA.
o Follow and implement all Behaviour Support Plans including completion of data collection, set up environment and
reporting to Senior Behaviour Therapist.
- Provide personal care support according to directions on the established care plan or best practice:
o Possess and demonstrate knowledge of First Aid, CPR, CPI, WHMIS, Occupational Health and Safety Act, fire prevention and safety procedures and other areas as deemed necessary by the association.
o Perform healthcare-related tasks, such as monitoring vital signs, dispensing medication, as directed by a primary care physician, pharmacist, or other regulated health care professionals.
o Be familiar with and follow medication procedures and manage medication as per protocols:
o Receive and properly execute the training received on:
- G-tube feeding which is individual specific
- Demonstrate effective communication skills:
o Effectively use the communication log to record necessary information to be shared with all team members.
o Professionally communicate in writing and in person with other team members, support individuals, family members and community partners: demonstrating respect and interest in other’s opinions and insights.
ACCOUNTABILITY
- Report to supervisor any contravention of the legislation, standards, policies and procedures, e.g., defective equipment or hazards in the work environment.
- Understand and follow guidelines for financial accountability with respect to petty cash, purchasing for the individuals and the program, individuals’ accounts etc.
- Each staff member is required to keep up to date all training as required, request additional support and guidance if unsure of how to manage a situation.
WHAT YOU BRING TO THE TABLE
- Work flexible hours within a variety of settings as required by the changing needs of the program and the people we support.
- When required, must be able to undertake the lifting of people following guidelines for proper back care, lifting, and transferring as required by the program.
- Experience working with people with developmental disabilities, dual diagnoses, and complex behavioral needs.
- University or college degree/diploma in a relevant field.
- Must have a valid class G driver's license.
- Current First Aid, CPR certifications and Vulnerable sector check (or willingness to obtain), with a commitment to maintaining compliance and best practices.
CORE COMPETENCIES
At Hopewell, all employees demonstrate behaviors that support our mission, vision, and values. Key competencies include:
- Reliability: Arrive prepared for shifts, complete tasks on time, and step in to support direct care when needed.
- Accountability & Compliance: Follow policies, procedures, and workplace regulations; identify and report issues or incidents; act professionally and ethically.
- Quality & Accuracy: Complete documentation with attention to detail and participate in ongoing training and development.
- Collaboration & Relationships: Respond to the needs of residents and colleagues with professionalism, empathy, and a positive attitude, fostering a supportive and respectful workplace.
ABOUT HOPEWELL
Hopewell’s story began in 1983, when John and Joanne Oosterhuis opened their farmhouse in Ariss, Ontario to children with disabilities, creating a home built on compassion, inclusion, and belonging. What started as one family’s vision has grown into a trusted organization supporting children, youth, and adults with developmental and physical disabilities across Guelph-Wellington. Today, Hopewell provides supported living, respite, and community programs that uphold the Oosterhuis family’s legacy — creating spaces where choice, belonging, and joy are at the heart of each day, and ensuring every person we serve can live a full and meaningful life.
If you’re ready to bring your skills, compassion, and abilities to a team making a difference, we’d love to hear from you.
Apply today with your resume and cover letter, to learn more about the impact you’ll make, visit us here (https://www.hopewellsupport.ca/).
Hopewell Support Services is an Equal Opportunity employer and welcomes everyone to our team. Please let us know if you need reasonable accommodation during the application or interview process.
Preferred
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1 year(s): Social and Community Services, Developmental Sector Experience
Preferred
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College Certificate (1 year or less) or better
Required
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Valid Driver’s License
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Driver’s Abstract
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Vulnerable Sector Screen
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NVCI Certification
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First Aid & CPR Cert
