If your professional customer service skills are enhanced by a positive, can-do attitude, this is a fantastic opportunity to join a collaborative healthcare team. This unique position is shared between Arthritis & Injury Care Centre (AICC) and a busy Sports Medicine practice, offering a dynamic and varied work environment.
As an Administrative Assistant, you will serve as the face and first point of contact for both practices, helping ensure exceptional patient experiences and smooth day-to-day operations. This role is split between front desk and administrative responsibilities for AICC and administrative support for the Sports Medicine practice.
Primary Duties
As an Administrative Assistant, you will:
- Greet patients, clients, physicians, and visitors and serve as the first point of contact for both practices
- Book initial consultations and follow-up appointments for patients
- Answer and direct incoming calls using a multi-line phone system, headset, and soft phone technology
- Manage patient check-in and check-out processes
- Process billing for patients, insurance companies, and third-party payers
- Use clinic software for scheduling, patient records, invoicing, and administrative tasks
- Prepare and process physician consultation letters, reports, and appointment confirmations
- Assist with physician correspondence as required
- Support the Sports Medicine practice with scheduling, referrals, medical documentation, and physician administrative needs
- Coordinate and track referrals, diagnostic imaging requests, and specialist correspondence
- Perform general office duties including filing, scanning, data entry, and spreadsheet maintenance
- Provide administrative support to physicians, physiotherapists, bracing specialists, and other team members
- Process inventory and supply orders, including receiving and unpacking shipments
- Help maintain efficient clinic operations and contribute to a positive patient experience across both practices
Qualifications
To be successful in this role, you will have:
- Post-secondary education in Medical Office Administration, Office Administration, Business Administration, or a related field
- Minimum 1 year of experience in a busy medical office, healthcare, or customer service environment
- Strong proficiency with Microsoft Office applications (Word, Excel, Outlook) and general computer skills
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- A proactive, initiative-based approach with a positive, can-do attitude
- Effective problem-solving skills and attention to detail
- The ability to work independently while contributing positively to a team environment
Additional Qualifications (Assets)
- Experience billing insurance companies for extended health benefits
- Experience using Electronic Medical Record (EMR) systems such as Accuro or Med Access
- Experience with Microsoft 365
- Experience with Jane App
- Experience with Accuro
- Previous experience in a specialist medical clinic, sports medicine clinic, or multidisciplinary healthcare environment
Job Types: Full-time, Permanent
Pay: $19.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
