Location: Don Mills (North York)
Employment Type: Full-time
Position Overview
We are seeking a reliable and service-focused Driver & Catering Delivery Customer Representative to support our catering and delivery operations. This role goes beyond delivery. It is a client-facing position responsible for ensuring that every interaction reflects the highest standard of hospitality, professionalism, and efficiency.
The successful candidate will be responsible for the timely and accurate delivery of catering, grocery, and e-commerce orders, along with on-site setup and providing a seamless customer experience from arrival through completion.
Key Responsibilities
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Safely operate a company vehicle to deliver catering, grocery, and e-commerce orders to client locations in a timely manner
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Verify all orders prior to departure to ensure accuracy, completeness, and proper packaging
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Load and unload catering items, grocery products, and related materials with care
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Set up catering orders and food displays at client sites according to provided instructions or event requirements
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Act as the on-site representative, engaging with clients in a professional, courteous, and solutions-oriented manner
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Deliver a high standard of customer service, ensuring client satisfaction at every touchpoint
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Address client requests or concerns on-site and communicate any issues back to the operations team promptly
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Ensure all deliveries are executed to company standards for presentation, quality, and service
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Maintain cleanliness, organization, and basic upkeep of the delivery vehicle at all times
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Follow all food safety, handling, and transportation standards
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Assist with packing, preparation, and staging of catering and delivery orders when required
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Perform grocery and e-commerce deliveries as needed to support overall business operations
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Carry out any additional duties reasonably assigned by the supervisor
Qualifications
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Valid driver’s license (G) with a clean driving record
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Previous delivery, logistics, or customer service experience preferred
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Strong interpersonal and communication skills
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Ability to lift and carry items up to [insert weight, e.g., 50 lbs]
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High attention to detail and organization
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Ability to work independently and manage time effectively
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Professional appearance and customer-focused attitude
What We’re Looking For
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Dependable and punctual with a strong sense of accountability
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Customer-first approach with a focus on delivering exceptional service
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Ability to represent the company professionally in client-facing environments
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Flexibility to support multiple delivery types and operational needs
Working Conditions
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Frequent driving and time spent on the road
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Lifting, bending, and carrying items and equipment
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Work may include early mornings, evenings, and weekends based on operational needs
