Job Description: Host/Guest Services Attendant
As an employee of The Breeze, you'll act as an Experience Guide, ensuring every guest receives dedicated and attentive service. You'll assist guests with a range of needs, including hotel check-in, restaurant seating, reservations, and payment processing. You'll also be the go-to person for all questions about our location, services, and food and beverage offerings.
The Host/Guest Service Attendant role is crucial for creating positive first and lasting impressions. By building personal connections and responding quickly to special requests, you'll enhance guest satisfaction and build loyalty. You'll also collect valuable feedback to help us improve and uphold all safety protocols to ensure a secure and welcoming environment.
Competencies
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Collaboration and Communication: Demonstrates strong collaborative skills by actively listening and conveying information clearly and respectfully. You work harmoniously with colleagues to ensure a smooth and cohesive service experience for every guest
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Passionate for Guest Experience: committed to delivering high-quality service with attention to detail to ensure details of each visit are as expected for the duration of the guest’s stay
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Knowledgeable: Provides clarity to guests about accommodations, local area, entertainment, or events; as well as responding to food and beverage inquiries with the ability to make intuitive suggestions based on guest preferences
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Entrepreneurial: Demonstrating personal initiative, unwavering determination, and proactive measures to achieve the highest level of guest satisfaction
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Organized: Can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness
Duties and Responsibilities
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Knowledgeable about The Breeze including all products, menus and promotions - be able to relate all information in appealing and informative manner to all guests
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Providing the highest quality of service at all times in all guest interactions
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Correct use of Room Reservation, Table Reservation and POS systems, adhering to all company standards and policies
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Assist with the management of guest reservations, handling booking confirmations, and event details
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Relaying all reservation information, including VIP’s, special requests, or private parties to Manager, Chef, and service teams as needed
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Clearing, setting, polishing, and cleaning tables, glassware and utensils
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Preparation and cleanliness of the dining room area and equipment before, after and during each service
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Maintain lobby areas to remain clean and welcoming, reflecting the hotel's standard for style and ambiance
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Communicate effectively between alternate shifts (am and pm); ensure guest needs, room maintenance and other relevant information is passed along
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Processing check in and check out according to The Breeze procedures
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Answering phone calls in a friendly and professional manner and answer all guest questions and concerns
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Creating room reservations and handling special requests
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Verifying billing, processing payments, and presenting room charges statements
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Handling guest concerns with and without the support of the management team
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Support standards of cleanliness, uniform, grooming, organization, and consistency through completion of operational checklists
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Complete daily checklists, assigned tasks and weekly cleaning duties
- Assist restaurant staff during service periods; providing support at the host stand, running food and beverage or clearing tables
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Ensure food is presented with exceptional level of detail prior to delivering to guests
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Perform other duties as assigned
