Overview
We are seeking a professional and organized Receptionist/Administrative Assistant to join our team. This role is vital in ensuring smooth daily operations, providing exceptional customer service, and supporting administrative functions within our office. The ideal candidate will have strong clerical skills, proficiency in office software, and excellent communication abilities. Experience in the elevator trade or a comparable service contractor or the Dynamics 365 environment is a plus. This position offers an opportunity to work in a dynamic environment where organizational skills and attention to detail are highly valued.
Responsibilities
- Greet visitors and clients at the front desk with professionalism and courtesy
- Answer and direct incoming calls, emails, and walk-in inquiries
- Provide professional customer service to building owners, property managers, and suppliers
- Communicate with field staff and office staff regarding dispatch requests
- Assist field staff in triaging field work
- Tracking AHJ orders
- Receiving of elevator parts and materials
- Track purchase orders and deliveries
- Communicate with staff to inform of material arrival
- Liaise between project managers, service managers, and field crews
- Support scheduling of inspections, installations, and maintenance visits
- Maintain accurate records in CRM or project management systems
- Dispatch service calls and relay information to field technicians and supervisors
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) applications
- Strong computer skills with the ability to learn new software quickly
- Experience with data entry, filing, and clerical tasks in an office setting
- Excellent phone etiquette and customer service skills across multi-line phone systems
- Ability to communicate clearly and professionally with clients and field staff in English
- Ability to handle front desk responsibilities efficiently while maintaining professionalism
- Prior experience in service contractor office settings is preferred but not required
- Strong typing skills with a focus on accuracy and speed
- Strong communication and customer service skills
- Highly organized with attention to detail
- Ability to multitask in a fast-paced environment
- Familiarity with construction workflows or service dispatching is an asset
- Experience with CRM or job management software (e.g., Dynamics 365 systems) preferred
This position requires a friendly demeanor, strong organizational abilities, and the capacity to multitask effectively in a busy office environment. The successful candidate will be a key point of contact for clients and staff alike, ensuring smooth administrative operations.
Job Types: Full-time, Permanent
Pay: $45,000.00-$52,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
Language:
Location:
- Mississauga, ON L4W 2X7 (preferred)
Work Location: In person
