Overview
Great new opportunity! This role is with our client, a global leader in Medical Devices (Diagnostics). They are looking for an experienced leader and Business Manager (Canada) with a background in Medical Laboratory Science, ideally with a MLT (CSMLS) license. This is a full time and permanent role. A hybrid opportunity: 3 days per week in Mississauga office and 2 days wfh. Up to 70% travel involved. Salary: Based on experience, full benefits, option of car or car allowance, full benefits, etc.
Responsibilities
Commercial & Sales Leadership
- Own and execute the Canada business strategy to achieve corporate revenue, reagent, capital equipment, and market share goals.
- Develop, forecast, and manage sales targets with full accountability for performance.
- Lead, coach, and develop the Canadian sales organization using consultative selling principles.
- Partner on key account strategies, negotiations, and IDN engagements.
- Monitor competitive dynamics and provide market insight to Marketing and Leadership.
- Oversee regional expense budgets and financial stewardship.
Clinical Applications & Technical Support
- Provide leadership for Customer Relationship Managers and clinical support resources.
- Ensure high-quality execution of method validations, lot conversions, troubleshooting, demonstrations, and work flow studies.
- Personally engage in complex or escalated customer situations.
- Establish clear escalation pathways with Service, Quality, and Regulatory partners.
- Partner with Training to ensure onboarding, competency, and continuous development.
Regulatory & Health Canada Responsibilities
- Serve as the primary Canada-based point of contact for Health Canada.
- Coordinate regulatory inspections, inquiries, and compliance activities with corporate Quality & Compliance department.
- Partner internally on submissions, labeling, post-market surveillance, and field actions.
- Ensure Canadian field activity aligns with regulatory and quality system requirements.
- Operational Excellence & Cross-Functional Leadership
- Act as liaison between Sales, Clinical Applications, Service, Marketing, Quality, and Regulatory teams.
- Provide leadership input on account readiness, technical risk, and customer satisfaction.
- Represent company at industry meetings and trade associations in Canada.
- Ensure compliance with SOPs, CRM documentation, and reporting discipline.
People Leadership, Development & Daily Operations
- Lead, coach, mentor, and develop team members, fostering accountability, collaboration, and continuous improvement.
- Manage day-to-day team operations including prioritization, scheduling, territory coverage, project assignments, and special initiatives.
- Ensure team members are fully trained and confident in all the products and tools.
- Reinforces consultative selling principles in daily field work through tracking and monitoring during in-person field travel with team.
- Delivers sales presentations to key clients in coordination with sales staff including regular business reviews.
- Represents company at trade association meetings to promote products and services.
Experience
- Bachelor’s degree from four-year college or university required, preferably in Medical Laboratory Science, Life Sciences or Business preferred.
- MLT (CSMLS) strongly preferred.
- 7 to 10 years experience in IVD, hemostasis or laboratory diagnostics required.
- 3-5 years experience managing sales and/or clinical field teams required.
- Current driver’s license required. Ability to conduct on-site customer demonstrations and visits within assigned Canadian Geography.
- Must be able to travel up to 80% of the time, including overnight travel. Ability to travel internationally required.
- Must reside within one hour of the Canada corporate office in Ontario and will be required to work on-site at that location a minimum of 3 days per week. The remaining time may include customer travel, field engagement or remote work
- Must be fully vaccinated against Covid
Pay: $125,000.00-$145,000.00 per year
Benefits:
- Company car
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- RRSP match
- Vision care
Experience:
- IVD, hemostasis or laboratory diagnostics: 6 years (required)
- sales or clinical team management: 3 years (required)
Licence/Certification:
- CSMLS or MLT certification (required)
Work Location: Hybrid remote in Mississauga, ON L5N 2V8
