Summary
This position works directly with show organizers, exhibitors, internal teams and various industry stakeholders to manage all aspects of assigned accounts in a primary and supporting role to ensure proper planning and successful execution of events. In this role you will be responsible for full cycle coordination and management of assigned events and accounts.
You are a customer-centric, team-oriented industry professional who thrives in a fast-paced, deadline-oriented environment and can seamlessly work on multiple projects under tight timelines. You are self-motivated and take pride in a solution-based approach, a ‘can do’ attitude and exceeding delivery expectations.
Responsibilities
- Full cycle management of assigned accounts from booking to billing, including:
- Act as account liaison with various stakeholders, including show management, key exhibitors, facility coordinators, suppliers, industry partners and internal teams.
- Manage client needs and requirements throughout show cycle.
- Work with client to gather event requirements.
- Ensure ongoing and timely communications, entry and updates of event information to internal systems and departments.
- Generate appropriate internal work orders ensure timely distribution of event requirements.
- Attend internal and external pre-production meetings, site inspections and post show meetings, as required.
- Attend move-in and move-out of events, as required.
- Prepare billings.
- Handle select exhibitor accounts as assigned.
- Ensure timely re-bookings of assigned events.
- Act in a supporting role on assigned shows, as required.
- Promote Stronco through participation and involvement at industry events and associations, as assigned.
Qualifications
- 5+ years of experience in the trade show and exposition industry.
- Solid understanding of all lines of business required for production of shows.
- Proven and exemplary account management and customer service skills.
- Uncompromising commitment to deliver exceptional customer service.
- Highly organized and detailed oriented with ability to multi-task, prioritize and work in a high pressured, fast-paced environment.
- Excellent written and verbal communications skills.
- Working knowledge of Microsoft Office.
- Commitment to team-oriented success philosophy.
- Ability to work evenings, weekends and on show site when necessary.
- Ability to travel when required.
The successful candidate will be required to work in our Mississauga office.
Interested applicants may submit their resume and cover letter to [email protected].
