This field-based position is responsible for completing warranty service, troubleshooting installation issues, performing touch-ups and finishing work, completing small installation projects, and ensuring customers receive a high level of support after their cabinetry has been installed. As the face of Cabinet Expressions in the field, you will play a critical role in maintaining our reputation for quality craftsmanship and exceptional customer service.
WORKING CONDITIONS:
- Full-time, Monday–Friday (7:30am–5:00pm)
- Mainly field-based, travel required
- Benefits available after probation
- Company vehicle provided
- Wage: $30.00-$40.00/hour
JOB DUTIES AND RESPONSIBILITIES:
Warranty & Service Work:
- Respond to warranty and service requests in a timely and professional manner.
- Inspect completed installations to identify deficiencies, adjustments, or repairs required.
- Diagnose and troubleshoot cabinetry, millwork, hardware, and installation-related concerns.
- Complete warranty repairs, replacements, adjustments, and corrective work to company quality standards.
- Repair or replace damaged components, doors, drawer fronts, mouldings, panels, hardware, and accessories.
- Document warranty issues, corrective actions taken, and materials used.
- Provide feedback to management regarding recurring service concerns, product issues, or installation trends.
- Maintain positive relationships with customers, builders, contractors, designers and installers.
Installation & Field Support:
- Complete small installation projects as assigned.
- Install replacement cabinets, countertops, hardware, mouldings, trim, shelving, and accessories.
- Assist installation teams during peak workloads or on specialized projects.
- Perform adjustments including door alignment, drawer adjustments, levelling, and final fit-and-finish work.
- Verify site conditions and measurements when required.
- Ensure all installations meet quality standards and customer expectations.
Finishing & Quality Assurance:
- Perform touch-up work on finished cabinetry and millwork.
- Repair minor scratches, dents, chips, and finish imperfections.
- Conduct final quality inspections of completed work.
- Identify opportunities to improve product quality, installation practices, and customer satisfaction.
Customer Service & Communication:
- Serve as a professional representative of Cabinet Expressions on all job sites.
- Communicate effectively with customers regarding service timelines, repairs, and project updates.
- Address customer concerns professionally and work toward positive resolutions.
- Collaborate with Project Managers, Production Manager, and Installers to ensure service issues are resolved efficiently.
- Maintain accurate service records, photographs, and documentation.
- Other duties as assigned.
QUALIFICATIONS:
- Proven experience in cabinetry installation, finishing, woodworking, millwork, carpentry, or a related trade.
- Strong knowledge of cabinetry construction, installation techniques, hardware, and finishing processes.
- Ability to troubleshoot and resolve installation and product-related issues independently.
- Exceptional attention to detail and commitment to quality workmanship.
- Strong customer service and communication skills.
- Ability to read blueprints, shop drawings, and installation plans.
- Valid Class 5 Driver's License with a clean driving record.
- Ability to lift and carry materials and work in residential, commercial, and construction environments.
Pay: $30.00-$40.00 per hour
Benefits:
- Casual dress
- Company car
- Company events
- Employee assistance program
- On-site parking
- Paid time off
Work Location: Hybrid remote in Coalhurst, AB
