Job Overview
We are seeking a dedicated and professional Front Desk Clerk to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Process payments and maintain a balanced cash drawer throughout the shift.
- Conduct nightly audits of accounts to ensure accuracy in billing and financial reporting.
- Maintain cleanliness and organization of the front desk area.
- Utilize phone systems effectively to manage incoming calls, take reservations, and provide information to guests.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
Qualifications
- Previous experience in guest services or hospitality preferred, particularly in a hotel setting.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in front desk operations and familiarity with hotel management software is a plus.
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are highly desirable.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Attention to detail with strong organizational skills to maintain accurate records and reports.
- A friendly demeanor with the ability to remain calm under pressure.
Join our team as a Front Desk Clerk/Night Auditor, where you will play a vital role in creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: From $16.35 per hour
Benefits:
Experience:
- Hospitality: 1 year (preferred)
Licence/Certification:
- Saskatchewan Class 5 driver's license? (preferred)
Work Location: In person
