Salesforce
& SaaS Platform Knowledge
o?Experience
supporting Salesforce-based applications
oFamiliarity
with Salesforce ecosystem (objects, workflows, flows, permissions, reports,
dashboards)
Application
Support & Troubleshooting
o??Proven
ability to triage and resolve application issues within Salesforce
environments
o??Experience analyzing:
o?Data
issues (records, validation rules, workflows)
o??onfiguration
issues (profiles, permissions, flows)
o?Knowledge of
debug logs, error tracing, and root cause analysis
Integrations
& Data Handling
o??nderstanding
of data flows, data quality, and synchronization issues
o?Familiarity
with integration troubleshooting and dependency management
Ticketing
& Support Tools
o?Experience using
incident/ticketing systems (ServiceNow, Jira, Salesforce Service Cloud,
etc.)
o?Ability
to document, track, and manage incident lifecycle effectively
Reporting
& Analytics
o?Experience
creating or supporting Salesforce reports and dashboards
o??Ability
to extract and analyze data to support business users
Salesforce
(Preferred/Plus)
o?Hands-on
experience with:
§?Configuration (not
necessarily development)
§?User administration
o?Certifications
(e.g., Salesforce Administrator) are a plus
QA /
Testing (Preferred/Plus)
o??Experience
in:
§Functional testing
/ regression testing
?Writing or
executing test cases and test scripts
o?Understanding
of:
§UAT support
§Defect tracking
and validation
Identity
& Access Management
o Identity-directory administration
(e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver
/ Entitlement Management
o Hardware authentication token (FIDO2)
lifecycle management
