The Basic Gist:
Hi, my name is The Mule. I love chef-inspired tacos, cult classics, tequila drinks, GOOD tunes, vegetarians, graffiti, vegans, mood lighting, queso & YOU.
I should also mention I'm 100% gluten free. And I'm 100% serious about that. Our bartenders have crafted a tequila-and-rye-focused cocktail menu that will surprise and fascinate, and we also have a variety of beers on tap.
We are Cambridge's favourite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic to weird-and-wild-you’ve-gotta-try-this.
We offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.
What's The Role?
The FOH Supervisor works under the direction of The Mule's Management Team to ensure the daily success of The Mule's service & support teams. The FOH Supervisor is responsible for ensuring The Mule's FOH restaurant is always welcoming, competently staffed, and provides exceptional service to the hungry & thirsty masses of Cambridge. This role comprises of a mix of managerial (MOD) shifts, and impact/tipped shifts (bar/serve).
Key Responsibilities
- Perform all duties and responsibilities of any front-of-house position as needed.
- Ensure guests are given prompt, attentive, and unobstructed service at all times.
- Perform related duties as required throughout service periods.
- Deal with guest complaints in a professional, helpful, and friendly manner.
- Monitor day-to-day staffing levels and report and problems or inconsistencies to The Mule's General Manager
- Assist with the supervision and training of all FOH staff and ensure that policies and procedures are followed.
- During all shifts, double check and sign-off on the completion of all daily staff duties.
- At the end of all shifts, complete all necessary daily reports, cash reconciliation, paperwork, and closing/lock-up procedures.
- Be familiar with all back-end elements of Toast POS and be able to assist staff and troubleshoot any issues and be able to complete all necessary labour adjustments.
- Be an active leader regarding Health & Safety by assisting with the completion of monthly audits, as well as ensuring all health & safety procedures are followed.
- Report any general concerns to The Mule's General Manager.
- Liaise with BOH management to ensure effective cooperation and communication.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Attend any training or meetings when required by The Mule's General Manager.
- Other tasks as assigned by The Mule's General Manager.
Education & Experience Requirements:
- High School Diploma or GED is required.
- 3+ years experience working in the restaurant industry is required.
- Prior supervisory experience is an asset.
- Smart Serve certification is required.
Skills & Abilities:
- Having strong attention to detail.
- Must be capable of working in a fast-paced environment with multiple interruptions.
- Must be able to work and lead effectively as a team.
- Excellent communication skills, both verbal and written.
- Excellent interpersonal skills.
Shift Structure:
- Mix of supervisor shifts and impact front-line shifts.
Does this sound like you? If so, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Benefits:
- Company events
- Discounted or free food
Application question(s):
- Do you have flexible availability (including evenings, weekends, and holidays)?
Experience:
- Restaurant: 3 years (required)
Licence/Certification:
Work Location: In person
