Job Posting Title
Guest Service and Season Pass Representative
Location: Mount Washington Alpine Resort, 1 Strathcona Parkway, Mount Washington, BC, Canada
Reports To: Season Pass Supervisor
Job Summary
Are you someone who thrives in a fast-paced environment, loves helping people, and enjoys mountain life? As a Guest Service & Season Pass Representative, you'll be a key part of the team that creates an exceptional experience for our guests. You’ll assist with season pass sales and support, both in person and online, while delivering friendly, efficient, and knowledgeable service.
This role is ideal for someone who is organized, upbeat, detail-oriented, and ready to spread good vibes all season long.
Key Responsibilities
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Operate a point-of-sale (POS) system to process payments and issue or modify season passes.
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Handle administrative tasks such as upgrades, redemptions, and online order processing.
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Respond to guest inquiries via phone, email, and in person with professionalism and enthusiasm.
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Clearly explain resort policies, procedures, and pass options to guests and staff.
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Accurately manage cash handling, daily reconciliations, and reporting.
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Create and compile daily sales and operational reports.
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Communicate effectively with supervisors regarding guest concerns or discrepancies.
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Assist with routine tasks including filing, cleaning, restocking, and sanitizing work areas.
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Collaborate with team members and provide general support as needed.
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Take on other duties as assigned - flexibility and teamwork are essential.
Qualifications
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Previous experience in guest services, retail, or hospitality is an asset.
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Familiarity with ski resort operations or a passion for mountain culture preferred.
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Strong customer service skills—friendly, patient, and solution-oriented.
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High attention to detail, especially with financial and data-related tasks.
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Proficiency with POS systems, online platforms, and general computer use.
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Ability to remain calm under pressure and adapt to a dynamic work environment.
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Professional demeanor with excellent communication skills.
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Ability to maintain confidentiality and handle sensitive information responsibly.
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Self-motivated with a proactive approach to problem-solving and task completion.
Working Conditions
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This position will require working weekends, holidays, and peak periods.
Why Mount Washington
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A FREE Bike/Seasons Pass for you, and family passes
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Bonuses for referring new staff
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On-the-job training! Learn transferrable skills in a fun, fast-paced environment
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Resort discounts, including retail and food
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Access to pro deals and other ski/bike resort reciprocal ticket deals
Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!
To Apply:
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Please apply online at: https://hr.mountwashington.ca/
