Join Our Team
Are you an experienced leader who is passionate about developing people, delivering high-quality programs, and creating positive outcomes for individuals and communities? We are seeking a collaborative and results-oriented Program Manager to lead the delivery of innovative, participant-centred programming and support a high-performing team.
Reporting to the Executive Director, you will provide leadership and operational oversight for program delivery, ensuring services are responsive, effective, and aligned with organizational goals and funding requirements. You will coach and support staff, foster strategic partnerships, and drive continuous improvement to enhance participant experiences and outcomes.
If you are a strong relationship builder with a passion for leadership, community impact, and service excellence, we'd love to hear from you.
What You'll Do
As Program Manager, you will:
· Lead the day-to-day operations of assigned programs, ensuring high-quality, participant-centred service delivery.
· Supervise, coach, mentor, and support a multidisciplinary team, fostering a collaborative, accountable, and inclusive workplace culture.
· Monitor program performance, participant outcomes, and service quality, implementing improvements to enhance effectiveness and meet organizational objectives.
· Oversee program planning, scheduling, resource allocation, and service delivery to ensure operational efficiency.
· Support staff through performance management, onboarding, professional development, and regular coaching.
· Ensure compliance with organizational policies, funding agreements, reporting requirements, and applicable legislation.
· Monitor budgets, program expenditures, and resource utilization to support responsible financial management.
· Develop and maintain collaborative relationships with employers, community organizations, funders, training providers, and other stakeholders.
· Review program data, prepare reports, and use performance metrics to inform decision-making and continuous improvement.
· Identify opportunities to enhance programming, improve participant outcomes, and strengthen organizational capacity.
· Represent the organization at community events, partner meetings, and stakeholder forums.
What You'll Bring
We're looking for someone who has:
· A degree or diploma in Human Services, Business Administration, Social Work, Education, Community Development, or a related field. An equivalent combination of education and leadership experience will be considered.
· A minimum of five (5) years of progressive experience in employment services, workforce development, community services, or a related sector, including experience leading or supervising teams.
· Demonstrated experience managing programs, projects, or service delivery in a participant-centered environment.
· Strong leadership, coaching, and team development skills with the ability to motivate and support staff to achieve organizational goals.
· Excellent communication, relationship-building, and stakeholder engagement skills.
· Experience interpreting performance metrics, preparing reports, and using data to support decision-making and program improvement.
· Strong organizational, planning, budgeting, and problem-solving skills with the ability to manage multiple priorities.
· Proficiency with Microsoft Office and client or case management information systems.
· Knowledge of employment services, labour market trends, community resources, and funding environments is considered an asset.
· A valid driver's licence and access to reliable transportation may be required.
Why Join Us?
Joining our team means becoming part of an organization that is committed to empowering individuals, strengthening communities, and fostering meaningful employment outcomes. We value collaboration, innovation, inclusion, and continuous learning, and we invest in our people by providing opportunities for professional growth, leadership development, and meaningful work that makes a lasting impact.
We offer:
- Comprehensive benefits package, including drug coverage, dental, and more.
- Paid statutory holidays.
- 10 paid sick days.
- 15 paid vacation days.
- Company Wellness Days.
- Opportunities for paid training and skill enhancement courses, as required.
- A strong emphasis on work-life balance.
- A dynamic, positive, and supportive team culture.
How to Apply
If you're ready to lead a dedicated team and help shape programs that make a difference, we'd love to hear from you. Please submit your resume and cover letter to [email protected] outlining your qualifications and leadership experience before August 7, 2026.
In your cover letter, please clearly identify the following:
- why are you interested in working for OSP,
- what makes you a unique candidate,
- how do your past experiences prepare you for this position.
A submission without a cover letter will NOT be considered.
If applying via email, include in the body of your email:
- Your availability for a pre-screen interview this week and next week.
- Your preferred start date and salary expectations.
- Confirmation that you are able to work full-time, in person, as this is not a hybrid or remote role.
- In 2-3 sentences, briefly describe your experience as it relates to the role.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Application question(s):
- What is your availability for a pre-screen interview from July 29 - Aug 7, 2026?
- What is your earliest available start date?
- What are your salary expectations for this position?
- This is a full-time, in-person position and is not a hybrid or remote role. Are you able to work on-site full-time?
- Please briefly describe your experience as it relates to the Program Manager role.
Work Location: In person
