Heffner Motors Limited is seeking a highly organized, customer-focused Automotive Service Appointment Coordinator to join our Toyota & Lexus Service Departments. This position is the first point of contact for customers scheduling service appointments and plays a key role in delivering an exceptional customer experience while maximizing shop efficiency and technician productivity.
If you enjoy helping people, thrive in a fast-paced environment, and have strong communication and organizational skills, we'd love to hear from you.
Key Responsibilities
· Schedule customer service, maintenance, and repair appointments by phone, email, text, and online booking platforms.
· Manage daily appointment flow to maximize shop capacity and efficiency.
· Confirm upcoming appointments and follow up with customers as required.
· Coordinate appointment availability with Service Advisors and the Service Manager.
· Review customer concerns and gather relevant information before appointments.
· Update customer records and maintain accurate information in dealership systems.
· Assist with outbound service reminder campaigns and customer retention initiatives.
· Monitor appointment no-shows and rescheduling opportunities.
· Support service marketing campaigns and seasonal tire change programs.
· Provide professional and friendly customer service at all times.
· Assist the Service Department with administrative tasks as required.
Qualifications
· Previous customer service, appointment coordination, call center, receptionist, or dealership experience is considered an asset.
· Excellent communication and interpersonal skills.
· Strong organizational skills with the ability to multitask.
· Comfortable handling a high volume of phone calls and customer inquiries.
· Strong attention to detail and data entry accuracy.
· Proficiency with computers and Microsoft Office applications.
· Experience with dealership management systems is considered an asset.
· Positive attitude and commitment to delivering outstanding customer service.
In addition to a very competitive wage structure, we offer
· an excellent company profit sharing program
· a comprehensive Health & Benefit plan,
· access to an onsite company gym,
Hours and wages will be discussed during the interview process
Heffner Motors Limited is an equal opportunity employer committed to creating an inclusive and respectful workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Profit sharing
- Store discount
- Vision care
- Wellness program
Flexible language requirement:
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Canadian Residency or Valid Canadian Work Permit (required)
Work Location: In person
