Posting #26-27
Youth Services Assistant
Part-Time, Permanent
Hespeler Location
Posting Date: July 3, 2026 Posting Closing: July 12, 2026 at 4:00 pm
This is a posting for an existing vacancy.
The position of Youth Services Assistant is responsible for front line member service transactions including front line, first-level reference and reader’s advisory services. Responsible for facilitation of youth services programming.
What You’ll Do
As a Youth Services Assistant, you will:
Responsibility for program/service delivery (internal/external), coordination of staff
- Plans, organizes and conducts youth services programs and assists with or conducts other programs or events as requested.
- Promotes the library and use of its services to school classes, children's and teen groups and new members by conducting tours of the library, conducting curriculum workshops, orienting new child members to the collection and visiting schools and/or community groups.
- Answers patron questions in person, by telephone or by internet:
- General Inquiries.
- Catalogue search and use of available reference tools.
- Readers Advisory including assisting patrons to find resources using the library catalogue, electronic databases and the internet and making recommendations to members regarding leisure reading, viewing and listening material.
- Assists members with public computers, printing, scanning, faxing, microfilm and photocopy usage by providing operating instructions and handling routine upkeep of equipment as required.
- Registers new members and updates membership cards.
- Checks out all circulating library materials and assists members in the use of RFID check out equipment.
- Checks in returned materials and sorts materials for re-shelving or redirection to the appropriate location. Works with equipment, including sorters, to manage workflows and items requiring special consideration.
- Instructs members in the use of library equipment, including signing on to WIFI, gaming equipment and makerspace technology.
- Responds to initial overdue inquiries, identifies problems for follow-up and updates delinquent files.
- Responsible for addressing inappropriate or disruptive behavior of members according to Cambridge Public Library’s Code of Conduct.
- Creates and maintains displays of library materials and programs following merchandizing guidelines and signage templates.
- Handles receipts and financial transactions including replacement costs, fees, and various program registrations. Responds to initial overdue inquiries, identifies problems with members’ accounts. Escalates any issues to the location manager or Queen’s Square Supervisor of Member Services.
- Performs site specific administrative operational functions including, sorts and distributes mail, opens and closes Member Services desk, and prepares float as requested, includes check in, processing and shelving of magazines and newspapers, emptying delivery bins.
- Provides some direction to shelving staff and volunteers.
- Reviews condition of returned materials and cleans, makes minor repairs or redistributes as required. Assists with storing and discarding weeded library materials and assists with book sales.
- Completes assigned section(s) of shelf reading on a regular basis.
Other duties as required including, but not limited to:
- Performs other related duties including covering for other Assistants in their absence at the request of the Manager.
- Under the direction of the Youth Services Manager, orders, tracks and maintains the inventory of supplies for the department as required.
What You Bring
To be qualified for and successful in the role, you should have:
Required:
- Successful completion of post-secondary diploma and/or degree
- One (1) year prior related experience working in a service environment
- Six (6) months experience working with youth in a work environment
- Demonstrated proficiency with task-specific software (Microsoft 365/Office)
- Exceptional customer service skills
- Excellent communication, critical thinking, and problem-solving skills
- Ability to plan and execute programming for youth
- Demonstrated creative abilities
- An inclusive and empathetic approach and a service-oriented mindset
- A passion for supporting the diverse interests and needs of the Cambridge community
- Familiar with current trends and technologies for children and teens
- The ability to connect with people of all ages and offer hands-on assistance
Preferred:
- Early Childhood Education
- Prior experience working in a public library
- Experience performing maintenance of media lab equipment, software and furnishings, in a work environment.
Why Cambridge Public Library (CPL)?
Working at Cambridge Public Library offers you the opportunity to be part of an organization that is welcoming, collaborative, and passionate about the community.
By joining our team, you’ll become part of a passionate group of professionals dedicated to enriching lives and inspiring lifelong learning.
- Competitive Benefits Package: Your well-being is important to us. We offer health, dental, vision care, and employee & family assistance program (EFAP).
- Retirement Savings: Membership in OMERS, one of Canada’s largest defined benefit pension plans, can help provide a secure and stable income in retirement, which you’ll be eligible on the first day.
- Paid Sick Time: We offer competitive paid sick time aswe value your well-being.
- Reliable Work Schedules: We understand the importance of work-life balance. Our scheduling process ensures that you’ll have a consistent schedule.
- Positive Work-Life Balance: We strive to maintain a positive work-life balance, ensuring that you have the time and energy to enjoy life outside of work.
Wage: $28.62 per hour (Level 5 in our salary grid).
Hours: 36 hours in a two-week period
Schedule: working various day, evening, and weekend shifts
Week 1
Monday OFF
Tuesday 5:30 pm – 8:30 pm (3 hours)
Wednesday OFF
Thursday 9:30 am – 5:30pm (7 hours) *
Friday 10:00 am – 2:00 pm (4 hours)
Saturday OFF
Sunday 1:00 pm – 5:00 pm (4 hours)**
Week 2
Monday OFF
Tuesday 5:30 pm – 8:30 pm (3 hours)
Wednesday OFF
Thursday 9:30 am – 5:30pm (7 hours) *
Friday 10:00 am – 2:00 pm (4 hours)
Saturday OFF
Sunday 1:00 pm – 5:00 pm (4 hours)**
*Includes a 1-hour unpaid lunch break
** Sunday hours are reallocated between Victoria Day and Labour Day
Schedules are service-driven and as such are subject to change.
How to Apply
To be considered for the position, applications must be received by 4:00 pm EST on July 12, 2026. Late applications will not be considered.
- Tell us why we should consider you for this position! Please provide both a cover letter and resume, combined as a single PDF document. Submissions containing links, multiple files, format other than PDF or not following instructions will not be considered.
- Submit your application by email to [email protected]
- When applying by email, please quote “26-27 Youth Services Assistant - Hespeler” in your email subject line.
The anticipated start date for this position is September 2026.
The position is open to internal and external candidates. We thank everyone for their interest, however only those candidates selected for an interview will be contacted.
Recruitment Process Documentation
Interview Requirements
If selected for an interview, candidates will be required to provide:
- Proof of current and valid certifications and/or educational qualifications.
- A completed reference consent form, including contact information for three professional references
Pre-Employment Requirements (if you are hired).Successful candidates will be required to provide:
- A satisfactory Police Vulnerable Sector Check
Additional Information
- Cambridge Public Library aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- Cambridge Public Library is an equal opportunity employer and is committed to accommodating individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you need any accommodations during the hiring process, please contact Human Resources at [email protected].
- For more information about us, please visit our website at https://cambridgepl.ca/.
- Applicants must be legally entitled to work in Canada. Cambridge Public Library (CPL) will communicate regarding employment opportunities via email and/or telephone. Applicants are required to maintain up-to-date contact information. As communications may be time-sensitive, applicants are encouraged to monitor their email and voicemail regularly. Failure to respond may be interpreted as a withdrawal of interest in the position. If it is determined that any information submitted is inaccurate, misleading, or incomplete, Cambridge Public Library (CPL) may, at its discretion, remove the application from further consideration.
Pay: From $28.62 per hour
Work Location: In person
