Hydrogardens is a TERIS company, the largest provider of supply chain services for greenhouse and nursery horticultural producers, produce growers, garden centers, municipalities, landscapers and pest management professionals. TERIS is a national distributor with four warehouses located in Laval, Quebec, Kinsgville and Ancaster, Ontario. With its fleet of trucks and specialized transport partners, TERIS guarantees quality delivery services throughout Canada.
You have 2+ years of experience in a customer service position and you are a motivated, enthusiastic with good communication skills. Also, you have good knowledge in retailing and distribution.
The Inside Sales Representative main function is to act as a link between the sales, shipping and purchasing departments. The market development officer also serves as the internal contact point for HYDROGARDENS customers.
JOB DESCRIPTION
MAIN DUTIES AND RESPONSIBILITIES
- Assisting customers with telephone orders.
- Responding to customer requests for information.
- Approaching customers to arrange new delivery dates in the event of overdue orders.
- Notifying the buyer in the event of a refusal by the client to extend the delivery date.
- Informing TERIS representatives of any updates or changes to their respective customer orders.
- Maintaining his or her product knowledge up to date.
- Keep store product display.
- Keep store product display and showcase well maintained and up-to-date.
Administration
- Preparing the report of the requested dates.
- Tracking and following up on outstanding customer orders.
- Attending team meetings.
Other
- Replacing other workers at the front counter when necessary.
- All other tasks aimed at improving the efficiency and profitability of the organization.
REQUIREMENTS
- Basic knowledge of sales techniques.
- Strong ability to learn how to use an ERP system.
- Experience with Omni ERP (an asset).
- Experience with WMS system and RF scanner (an asset).
- Ability to use Microsoft suite effectively.
- Sound understanding of the laws and regulations applicable to certain products.
- Excellent command of English (spoken and written).
BENEFITS
- he opportunity to work for a growing employer.
- Permanent position, 40hours /week.
- Stable work schedule from Monday to Friday, 8am to 5pm.
- Two weeks of vacation time accumulated per year.
- Group RRSP/DPSP with employer contribution.
- Group insurance paid in part by the employer.
- Employee Assistance Program (EAP)
- Long-term disability insurance.
- Life insurance.
- Virtual doctor consultation program.
Job Types: Full-time, Permanent
Pay: From $48,000.00 per year
Work Location: In person
