Job Overview
As an experienced customer service agent, the supervisor will be a role model to other front staff in maintaining company work standards and providing outstanding customer service. They will delegate tasks to front staff when necessary and supervise product rotation, quality control, and inventory. They will act as a liaison between the retail staff and the management team.
REPORTS TO: Assistant Manager, General Manager
RESPONSIBILITIES outside of retail job expectations:
- supervise and coordinate front staff activity by delegating daily tasks as outlined in the Front Manual
- Ensure maintenance/upkeep of cleanliness and appearance of the retail section of the bakery
- monitor packaging inventory, and order supplies when necessary as outlined in the Front Manual (advise management if items need pick-up if not delivered)
- monitor product inventory, advising the Manager if low on products
- ensure products close to expiry date are sold at discount, and that expired products are removed from the display and disposed of appropriately
- Record daily bread scaling numbers if the Manager is not present
- train or delegate the training of new retail employees
- manage Shopify order export/invoices, and arrange shipment/deliveries if the Manager is not available
- supervise wholesale order packaging, and arrange deliveries if the Manager is not available
- complete cashouts, tax refunds, and fulfilments when required
- other reasonable duties assigned
POSITION REQUIREMENTS: (outside Origin's Employee Standards and Guidelines)
- Comfortable with written and spoken English
- Able to lift to 25 kg without assistance
- Minimum 2 years of customer service experience
- Knowledge of word processing, Excel, Slack and Google Drive
- Effective interpersonal, oral and written communication skills and leadership ability
- Able to maintain good rapport with suppliers, customers and coworkers
- Positive attitude, willingness to learn, strong problem-solving and multitasking skills
- Able to ensure daily tasks are completed as well as supervisory duties
-Effective use of POS, Shopify, basic math and excel experience all assets.
Join us as a Supervisor/retail personnel where your energy fuels our success! Bring your leadership talent into a role that challenges you daily while offering opportunities for growth. We value proactive individuals who thrive on building strong teams and delivering outstanding shopping experiences. If you’re passionate about retail/ team develop and ready to make an impact, we want to hear from you!
Pay: $19.25-$22.15 per hour
Benefits:
- Extended health care
- Flexible schedule
- Store discount
Work Location: In person
