Major Duties and Responsibilities
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Registers guests and assigns rooms, accommodating special requests whenever possible.
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Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
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Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
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Knows how to use front office equipment.
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Uses proper telephone etiquette.
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Coordinates guestroom maintenance work with the engineering and maintenance division.
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Maintains the cleanliness and neatness of the front desk area.
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Duties associated with Guest Service Representative’s position including but not limited to the above.
Minimum Qualifications and Skills
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High school graduate or equivalent.
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Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
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Must be available for various shifts, weekdays and weekends.
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Excellent organizational, written and oral communication.
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Proficient/familiarity with Opera would be an asset.
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Night Audit experience is an asset.
Physical Effort
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Standing at a computer for long periods of time.
