TransCare Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. TransCare® offers a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.
Position Overview:
Responsible for planning and providing community-based, social and recreational programs to seniors and adults with disabilities, to improve and maintain their well-being (physical, cognitive, social and emotional), to enhance their independent living skills and overall quality of life.
Primary Duties & Responsibilities:
- Coordinate and support the delivery of social dining programs across multiple sites, working closely with staff, volunteers, students, and internal/external partners to ensure consistent, high-quality service.
- Plan, facilitate, and evaluate social, recreational, and wellness-based activities (in-person and virtual) that promote meaningful social connection and support seniors’ physical, emotional, and social well-being.
- Conduct regular client wellness check-in calls and follow up on client inquiries, including new referrals, intakes, and assessments.
- Track client participation, monitor engagement and progress, and maintain accurate client records, including updating client files and entering data required for program and client evaluations.
- Manage client accounts on a case-by-case basis, including client payments, scheduling, and care plans.
- Advocate for appropriate program fit, identifying when client needs exceed program scope, and facilitate referrals and linkages to additional internal and external services as needed.
- Troubleshoot and resolve day-to-day operational issues related to service quality, client concerns, staffing, or site operations.
- Ensure client safety, responding effectively to emergencies, initiating incident response procedures, and completing required follow-up and reporting.
- Orient, supervise, and support placement students and volunteers, providing guidance and oversight to ensure positive learning and service experiences.
- Work collaboratively with program site staff to ensure compliance with all organizational policies, safety standards, and required guidelines.
- Research, coordinate, and engage external vendors, entertainers, and guest speakers to enhance program offerings and special initiatives.
- Plan, monitor, and maintain program-related expenses, ensuring responsible use of resources.
- Complete a range of administrative duties, including program scheduling, preparation of print and promotional materials, data tracking, and reporting.
- Perform additional tasks and duties as assigned or deemed necessary by the program supervisor.
Job Specifications: (Minimum Knowledge/Education, Experience, Skills and Abilities normally required for competent performance in the job)
- Post-secondary degree or diploma (preferably Activation Coordination/Gerontology, Recreation and Leisure Services); or equivalent extensive experience in community service sector.
- 3-5 years front line working experience, with sound knowledge on services related to the elderly and people with challenges.
- Working experience in the mental health environment is an asset.
- Genuine interest in people, empathetic, compassionate and sensitive to the cultural characteristics of clients from various ethnic groups.
- Strong communication skills – both written and verbal
- Sound problem solving and decision-making.
- Ability to work as a team and willingness to take initiative and manage a fast-paced environment.
- Effective and timely follow through with issue resolutions and to ensure communication across all teams.
- Maintain confidentiality and respects clients’ honour and dignity while providing services.
- Valid Ontario Driver’s License and access to a vehicle is a must.
- Familiarity with client database AlayaCare an asset.
- Proficient in using Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
Attributes of the Successful Candidate Include:
- Self-motivated, and the ability to handle private and/or sensitive information with confidentiality and maturity.
- Excellent organizational skills and strong attention to detail.
- Ability to establish and maintain healthy working relationship with people in course of work, with a strong level of influence and negotiation skills.
- Demonstrated initiative and sound judgment.
- Able to adapt to various environments, and work in individual and/or team settings.
Work Conditions and Physical Capabilities:
- Monday to Friday from 8:30 to 4:30 with occasional evenings as required.
- General office environment.
- Significant amount of computer and telephone use.
- Can lift, carry and transport loads between 13.5-18kg (30-40 lbs) from Main Office to Dining Program sites.
- Standing for long periods.
Job Application Instructions:
Please submit your job applications no later than June 01, 2026. All applications will be held in strict confidence.
Please note, this posting is for an existing vacancy within TransCare®. We use automated application screening tools to assist with reviewing applications as part of our hiring process.
TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.
We thank you for your interest in applying to TransCare®; however only successful candidates selected for an interview will be contacted.
Disclaimer:
TransCare® Community Support Services is an inclusive and equal opportunity employer. We welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace. We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, The Pay Equity Act, the Occupational Health and Safety Act, and all other applicable legislation.
The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates.
Job Types: Full-time, Permanent
Pay: From $21.01 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
