Consider an opportunity to join our talented team
The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!
Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures that physicians have the competencies to support safe, accessible health care in Canada.
You’ll be immersed in an exceptional work environment that fosters professional development and work-life balance.
Apply for one of our rewarding positions today!
Exam Operations Coordinator
Full Time Temporary
1 vacancy
24-month contract
Ottawa, Ontario, Canada
Hybrid role
Reporting to the Team Leader, Exam Operations & Administration, the Exam Operations Coordinator plays a key role in supporting the delivery of MCC’s assessments from preparation through to post-exam activities. In this role, you’ll help ensure exams are delivered in a consistent, secure, and efficient way across both computer-based and performance-based formats.
Working closely with internal teams and external partners, you’ll help coordinate exam activities, support smooth operations, and contribute to maintaining the quality and integrity of MCC’s assessments. Your work directly supports candidates throughout their journey to medical licensure in Canada.
What you’ll do
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Coordinate activities before, during, and after exams to support smooth delivery across computer-based, performance-based, and preparatory programs.
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Help ensure systems and processes are fully set up, tested, and ready ahead of each exam or product launch.
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Support exam registration, scheduling, and capacity planning to help maximize access and efficiency.
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Prepare and review exam materials to ensure vendors and exam sites have what they need to deliver successfully.
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Assist with onboarding physician examiners and standardized patients to support exam readiness.
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Support learning and training activities through the learning management system, including tracking participation and resolving user issues.
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Keep teams and partners aligned through clear communication on schedules, updates, and operational priorities.
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Coordinate updates to MCC communications channels, including website content, to reflect changes to exams or processes.
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Review and validate exam data, reports, and materials to ensure accuracy and completeness.
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Identify and resolve discrepancies in data, supporting preparation for scoring, reporting, and analysis.
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Gather feedback and help identify opportunities to improve processes and exam delivery.
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Work with internal teams, vendors, and exam sites to troubleshoot issues and maintain reliable operations.
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Participate in testing activities and support system or process improvements that enhance exam delivery.
What you need to succeed
Experience
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1 – 3 years in an operational coordination role, with experience in project coordination and system administration.
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Experience in documenting processes.
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Familiarity with system administration and data management within enterprise environments is an asset.
Technical Skills
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Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
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Experience in performing User Acceptance Testing (UAT), quality assurance and troubleshooting is an asset.
Competencies
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Strong interpersonal and communication skills; able to translate complex information clearly and professionally.
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Collaborative and customer-focused mindset.
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Ability to prioritize multiple tasks and manage time effectively within a fast-paced environment.
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Attention to detail, critical thinking, and analytical capability.
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Demonstrated initiative and problem-solving ability.
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Strong documentation skills.
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Ability to maintain confidentiality.
Education
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Diploma in administration, project coordination or related equivalent experience
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Asset: University Degree
Language
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Advanced oral and written skills in English are required, with oral and written skills in French considered an asset
The perks
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A defined benefit pension plan
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A company-paid holiday closure in December – our gift to you!
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A 35-hour work week
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Compressed and telework programs
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Free onsite parking - any day, any time
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Free virtual Mobility and Strength & Conditioning, Zumba and Yoga classes
Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.
The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.
AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.
Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
Please note that only those invited for an interview will be contacted.
