At INNHotels, our mission is to share the rich tapestry of Canadian tourism, culture, and history with every guest we welcome, and it all starts with our incredible team. Our success in hospitality, sustainable tourism, and community development is made possible by passionate individuals who bring our company vision to life each day.
Are you a motivated, adaptable team player looking for a new adventure? Do you thrive on inspiring others and creating memorable guest experiences? If you’re excited to live and work in the heart of the Canadian Rockies, surrounded by stunning landscapes and endless outdoor opportunities, then Grande Cache Inn & Suites is calling your name.
Join us and help shape unforgettable experiences- for our guests, our communities, and each other.
JOB SUMMARY:
As a team our goal is to create unforgettable, picture-perfect experiences for our guests. Your role in that goal is very important! As a server at the Smoky River Grill at the Grande Cache Inn & Suites, your main objective is to provide quality service to each person while they are on site. Whether you are serving them breakfast or running their banquet, we want them to leave remembering what a positive experience you helped create for them.
JOB RESPONSIBILITIES:
- Take food & beverage orders and collect payments;
- Maintain cleanliness of the work areas and equipment in front and back areas of our restaurant;
- Maintain complete knowledge of service requirements such as detailed menu selections, ingredients, prices, station assignment and table settings;
- Maintain complete knowledge and comply with all departmental policies and service procedures;
- Check cleanliness and condition of assigned station and service areas;
- Greet guests as they arrive and assist them with seating when necessary;
- Open and serve wine/champagne bottles in accordance with departmental standards and function requirements;
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day;
- Maintain positive guest relations at all times;
- Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately;
- Handle guest complaints and ensure guest satisfaction in conjunction with the Supervisor and/or Manager;
- Complete opening, closing and cleaning side duties as assigned;
- Adhere to payment, cash handling and credit policies/procedures;
- Set up, serving, and tear down of meeting and banquet rooms according to the banquet event order;
- Completion of pre/post function side work as assigned by supervisor;
- Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards;
- Other duties as assigned by management.
QUALIFICATIONS:
You are a team player who is excited to create a great experience for the guests of Grande Cache Inn & Suites! You are positive, driven and have a ‘glass half full’ outlook on life. Your other traits include:
- A passion for customer service and a strong attention to detail
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity
- Ability to work under pressure in a fast-paced work environment
- Excellent organizational, communication and interpersonal skills
- Friendly and pleasant demeanor, courteous, self-motivated, and professional
- Ability to work efficiently with minimal supervision, independently and as part of a team
- Ability to work different shift hours
- Valid Pro-Serve certification is mandatory
- Knowledge of Silverware system is preferred, but not a must
- Previous serving experience is preferred
WHO WE ARE:
Grande Cache Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.
WHAT WE OFFER:
- A great work environment with opportunities for development and career advancement within Grande Cache Inn & Suites and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
Pay: $15.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Please note that we do NOT offer LMIA or sponsorship. Do you require LMIA or sponsorship to work in Canada?
Experience:
- serving: 1 year (preferred)
Licence/Certification:
Location:
- Grande Cache, AB (required)
Work Location: In person
