ICON Media is hiring an Account Manager to join our growing digital signage sales team. The role focuses on managing the day-to-day relationship with ICON and our existing accounts. Our team is built to provide digital signage services for large-scale digital signage networks as a single turnkey provider. Account Managers work with customers to be their voice inside of ICON. They take client requests and work with other internal department managers to ensure all client needs are being met. If you have experience working in client services, customer success, project management, or in the creative or technology fields, ICON would like to hear from you.
Responsibilities
- Develop and foster relationships with existing customers.
- Understand our customers’ digital signage network objectives.
- Work with internal teams to bring new technology and tactics to reach the client’s network objectives.
- Manage day-to-day requests for content, new installations, or field service.
- Manage timelines with internal teams to ensure timely resolution of client requests.
- Understand our responsibilities and obligations for pricing and turnaround times set out in customer agreements.
Skills and Competencies
We’re looking for a client service professional that is outgoing, has an interest in learning about new technology, and has a passion for amazing content. Our Account Managers work in a fast-paced environment and needs to excel with organization. They gather information from the client and act as an internal representation of the client inside ICON. Ultimately, the goal is to ensure all your clients are receiving high touch customer service at all of their interactions.
Requirements
- Bachelor's degree.
- Exceptional interpersonal and customer service skills.
- Proficiency with MS Word and Excel.
- Excellent written and verbal communication skills.
ABOUT ICON
ICON is a full-service organization with a 120,000 square foot state-of-the-art production facility based in Markham, Ontario. With additional offices based in Toronto, New York, and Montreal, we are unmatched in terms of technology, production capabilities, and product diversity, serviced by the most experienced and knowledgeable team of display graphics, digital signage, content production, and print professionals in the business. ICON’s reputation for reliability, quality workmanship, professionalism, and customer service is well earned and reflected by the trust and loyalty of clients we serve.
As a multi-faceted visual communications media company, we serve our clients’ needs of transforming spaces in retail, out-of-home advertising, digital, corporate/event marketing, hospitality, and consumer packaged goods (CPG) industries. Our company name represents strength and innovation, both of which are necessary for growth and success within our respective industries. Within ICON we have two divisions – ICON Media and ICON Visual, these divisions support the commitment we give to our clients to continue being leaders in All Things Visual.
We thank all applicants, however, only those selected for an interview will be contacted. Icon Media is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply. ICON is a supporter of AODA (Accessibility for Ontarians with Disabilities Act). Accommodation will be provided to all applicants with disabilities during the recruitment process. Please include a summary of the accommodation required in your application email.
Job Types: Full-time, Permanent
Pay: $60,000.00-$82,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Markham, ON L3R 5G2: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (required)
Experience:
- Account management: 2 years (required)
Work Location: Hybrid remote in Markham, ON L3R 5G2
