Job Summary
Join our dynamic team as a Bank Teller/Customer Service Representative (CSR), where you will be the friendly face and trusted advisor for our valued customers. In this energetic role, you’ll handle daily banking transactions, provide exceptional customer service, and promote our financial products with enthusiasm. Your proactive approach will help foster strong relationships, ensure smooth operations, and contribute to a positive banking experience for everyone who walks through our doors. If you thrive in a fast-paced environment and enjoy engaging with people, this is your opportunity to make a meaningful impact!
Duties
- Perform accurate cash handling and cashiering duties, including deposits, withdrawals, and check cashing while maintaining strict security protocols
- Deliver outstanding customer service by greeting clients warmly, addressing inquiries, and resolving issues promptly
- Assist customers with account services such as opening new accounts, updating information, and providing product information to support their financial goals
- Promote and upsell bank products and services tailored to customer needs, enhancing their banking experience and increasing branch revenue
- Manage cash flow efficiently through cash management procedures, balancing tills at shift start and end times
- Conduct routine cash reconciliations and ensure compliance with all security policies during transactions
- Support team efforts by participating in branch activities, maintaining a welcoming environment, and contributing to a collaborative workplace culture
- Able to read and write Mandarin (Simplify)
- Bachelor Degree
Experience
- Prior experience in customer service or sales within the financial services industry is preferred but not required; training will be provided for the right candidate
- Strong math skills with the ability to perform quick calculations accurately during transactions
- Demonstrated ability to handle cash confidently while adhering to security standards
- Excellent communication skills with a friendly, professional demeanor that fosters trust and rapport with customers
- Ability to multitask efficiently in a busy environment while maintaining attention to detail
- A proactive attitude toward upselling products and identifying customer needs to enhance their banking experience
Join us in creating positive financial journeys for our customers! We are committed to supporting your growth through comprehensive training programs and a vibrant team environment. This paid position offers an exciting opportunity to develop valuable skills in banking operations while making meaningful connections every day.
Shift Monday to Friday 9:00 to 5pm.
Pay: $20.00-$21.00 per hour
Work Location: In person
