Evanston Summit Night Concierge - Casual
(11pm-7am)
About the Organization:
Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Living is to “continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul.”
In fulfillment of this mission, Covenant Living actively participates in advancing the Covenant Strategic Plan that aspires to:
- Serve – we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
- Transform and Grow – We will transform the health system and grow through integration, innovation, and shared learnings to respond to the strengths and needs of our communities, especially those most vulnerable;
- And Contribute – we will leverage our legacy to maximize the strategic contribution of Catholic health care.
Covenant Living is a non-profit partner in Alberta’s integrated health system serving seniors of all faiths and backgrounds. We are committed to innovative approaches to support seniors in a caring community where they can thrive.
Covenant Living is an organization that takes its mission to the heart of everything it does.
We believe that this is what makes our organization stand out in our approach. Our Employees are the key to how our residents feel about their home. You have the ability to be a part of influencing the lives of all those that reside in our environments and to help create a caring and compassionate environment.
Position Summary:
Reporting to the Site Manager, the Concierge – performs various tasks and works alone. This position is responsible to provide hourly check-ins to ensure health and safety of self and residents. The overall focus of the position is resident safety, hospitality and building security. If this position is working alone concierge staff will have a paid break (30 minutes), given the work hours/working alone and will not be permitted to leave the building and must be in view of the main door as much as possible, in the event of an emergency.
This position will:
- Model the organization's mission, vision, and values, consistently representing Covenant professionally and positively
- Collaborate effectively as a professional team player, supporting the achievement of Covenant’s Mission, Vision, and Values
KEY RESPONSIBILITIES
- Ensures individual resident needs and preferences are addressed in regards to hospitality services
- First responder to emergency calls
- Responds to scheduled and unscheduled service requests from residents for assistance which includes but not limited to escorts to meals/activities, wake-up calls, wellness check, etc.
- Follows the tenant Service Plan and Managed Risk Agreement when delivering optional support services and hospitality services
- Reports changes in functional capacity, mood or health status to the Site Manager or designate
- Resident Accident/Incident reporting
- Performs delegated tasks in support of tenant personal care
- Adheres to all infection control practices and procedures
- Performs clerical duties including, but not limited to updating resident census, service requests, guest meal tracking and communication logs, 24-hour shift report
- Ensures all Covenant Living policies are adhered to Participates in program planning and evaluation and in Quality Improvement activities
- Responsible to take all reasonable steps to ensure a safe environment for residents and self and in accordance with Covenant Care/Living’s ‘Working Alone’ policy including check-in calls with Evanston Summit
- Complete the Concierge daily checklist Responsible to continuously carry Concierge cell phone
- Other Duties as Assigned by Site Manager or designate
Qualifications:
- This position requires a minimum Grade 12 education, food safety certificate, First Aid & CPR certification
- Intermediate to advanced knowledge of Microsoft Office products and desktop publishing programs
- 5 years of direct experience within a service/hospitality industry is preferred
- Ability to show initiative, work alone and independently without supervision, able to set priorities, self-motivated, able to work under pressure and deal with people in a conflict situation
- Knowledge of and ability to make decisions conforming to Covenant Living’s established policies and procedures
- Ability to maintain good working relations with staff, public and outside agencies
- Exceptional organizational, interpersonal, problem solving, time management and communication skills
- Proficient in handling multiple priorities and adapting quickly to an ever-changing environment
- Flexibility with changes in the organization and maintains a positive outlook
PLEASE NOTE:
Covenant Living offers a comprehensive compensation and benefits package
All employees new to Covenant Living must provide a criminal record check not older than 3 months ahead of your commencement date. Not having your CRC will delay your ability to commence employment. Covenant Living is committed to an inclusive work environment and encourages all qualified individuals to apply. We thank you in advance for applying with Covenant Living.
Only those candidates selected for an interview will be contacted.
