Role Overview:
As an inspirational leader with enthusiasm for our brand purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
Key Job Accountabilities:
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Lead & work as part of a successful, engaged team to best meet the needs of our customers
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Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
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Problem solves effectively & proactively as much as possible using available resources
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Communicate effectively & act as a flexible & responsible role model to your team
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Ensure development of customer loyalty to further build The Body Shop brand
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Work with the Shop Manager to meet sales & performance targets
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Work with the Shop Manager to manage stock; monitor & manage change
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Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
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Identify & attract high potential candidates & develop current team members to succeed in their goals
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Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
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Schedules include holidays, nights, and weekends to meet the needs of the business
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Flexibility to work across Sunday to Saturday is required
Skills/Competencies:
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Experience in a customer facing role, people leadership & team development
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Ability to meet sales & performance targets with outstanding planning & organizing skills
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Ability to work collaboratively within a feedback culture
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Outstanding problem solving & communication skills
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Experience using data (KPI’s) to make sound business decisions preferred
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Comfortable with Microsoft Office Suite
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3+ years of retail experience, with 1-2 years in a supervisory or people leadership role
Physical Requirements:
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Must be able to stand and walk for extended periods (up to 8 hours per shift)
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Ability to lift and move product up to 25 lbs.
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Frequent reaching, bending, crouching as required
