Our Front Desk Support Staff are the first point of contact in our office, whether it is in-person, on the phone, or by email. The primary responsibility for this position is to provide support to our Agents, Clients, and Management, and to ensure that our front desk operations are functioning smoothly and efficiently.
This is an administrative support position, responsible for managing emails, uploading listings / making changes to listings, preparing offers, etc. This position also provides overflow support to the Manager of this branch, assisting with various office tasks as necessary.
Job Type: Full Time, Monday - Friday 9:00 am - 5:00 pm
Location: North York
Duties & Responsibilities:
- Answer telephones with excellent phone manners
- Greet agents, clients and walk-ins
- Take and send messages for agents using our internal paging system (BrokerBay)
- Appointment bookings, confirmations and cancellations
- Upload and update showing/offer instructions using BrokerBay
- Receive deposit cheques and prepare deposit receipts
- Prepare real estate documents (offers, amendments, waivers, etc.) using Webforms/TransactionDesk
- Brokerload and update REALM listings, including processing price changes and terminations with the required signed documentation
- Organize and audit listing paperwork using Webforms/TransactionDesk
- Provide administrative support to agents, including typing/drafting documents, responding to emails and assisting with completing missing documentation
- Act as a key resource for agents, providing support and guidance for real estate-related web-based programs
- Empty the contents of the internal courier bag, page the appropriate agents and prepare the bag along with the accompanying list
- Assist in onboarding and training new support staff as needed
- Assist management with occasional tasks and special projects as required
- Perform other duties as required
Skills & Qualifications:
- Previous customer service or receptionist experience is required
- Previous real estate experience is an asset
- Superior customer service skills, including an excellent telephone manner
- Ability to multi-task and manage multiple requests simultaneously
- Strong ability to remain patient and calm under pressure
- Excellent organizational and time management skills
- Working knowledge of Microsoft Office (Word and Excel), Gmail, and Google Docs
- Comfort with technology and a willingness to learn new programs and platforms
- Ability to work effectively both independently and as part of a team
Benefits:
- On-site parking
- Cooperative and supportive office environment
- Opportunity to work with an established and reputable company
We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.
Job Types: Full-time, Permanent
Pay: $43,000.00-$45,000.00 per year
Work Location: In person
