We have a new opening for a full-time, on-site Concierge & Suites Coordinator position in Regina, SK. This role will report to the Executive Director.
The Obasa Group is a portfolio of companies built from the ground up, starting with commercial and residential properties across North America. Through OBASA, our portfolio continues to grow, identifying strategic acquisitions of existing operating companies with a growth history, honest and able management, and a sustainability plan. Access our portfolio to learn what organizations our team has helped succeed across the country and around the globe.
Job Summary: The Concierge & Suites Coordinator will be responsible for managing and coordinating all aspects of guest services for our suites. This role involves providing personalized assistance, handling guest inquiries, and ensuring a seamless and memorable experience for our guests.
Strong Communication Skills Aiding Condo Owners and residents on the property.
Key Responsibilities:
Guest Services:
- Provide exceptional concierge services, including making reservations, arranging transportation, and recommending local attractions and activities.
Suite Management:
- Oversee the preparation, presentation, and maintenance of suites to ensure they meet the highest standards of cleanliness, comfort, and readiness.
Guest Relations:
- Build and maintain strong relationships with guests by addressing inquiries, requests, and concerns in a timely, professional, and courteous manner.
Communication:
- Serve as the primary point of contact for guests, ensuring clear, prompt, and effective communication at all times.
Operational Coordination:
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations and high-quality service delivery.
Administrative Duties:
- Manage guest records, process payments, maintain documentation, and perform other related administrative tasks as required.
Leasing & Property Management:
- Support leasing activities and manage partner and OBASA units as required.
Inventory Management:
- Conduct regular walkthroughs and inventory checks to ensure proper upkeep and accountability.
Marketing & Sales Support:
- Assist with marketing and sales activities to support occupancy and business development goals.
Team Supervision:
- Oversee housekeeping and maintenance staff to ensure operational standards are consistently met.
Additional Responsibilities:
- Participation in HOA-related activities, where applicable
- Preparation of reports as required
- Strong ability to multitask in a fast-paced environment
- Other duties as assigned by management
Qualifications:
- Administrative Tasks: Manage guest records, process payments, and handle other administrative duties as required.
- Experience: Previous experience in hospitality, customer service, or a related field is preferred.
- Skills: Excellent communication and interpersonal skills, strong organizational abilities, and attention to detail.
- Knowledge: Familiarity with local attractions, restaurants, and services.
- Attitude: A positive, proactive, and professional demeanor with a commitment to providing outstanding service.
- Education: High school diploma or equivalent; additional certifications in hospitality or customer service are a plus.
- Computer Skills including Microsoft Office, PMS systems
- Accounts Receivable experience is required.
Requirements:
- Valid Driver's License
- Must have a vehicle to visit other locations when necessary (mileage will be reimbursed).
- Ability to lift up to 20 lbs as needed.
- Participation in an on-call rotation schedule is required
Benefits:
- Company phone provided to carry out job duties.
- Health and wellness benefits
- Company matching RRSP program after successful completion of the probationary period
- Opportunities for professional development
- Employee discounts on services and accommodations
How to Apply: Please submit your resume detailing your relevant experience for this position.
Work Location: In person
