Who We Are:
Krest One Dental is a Dental Management Corporation operating multiple clinics across Ontario, Canada. Each clinic delivers a full suite of dental services, including general dentistry, cosmetic treatments, implants, and emergency care. Our locations are equipped with modern technology and staffed by experienced professionals who prioritize patient experience, accessibility, and clinical excellence. We maintain strong brand standards and focus heavily on digital visibility and community engagement.
We are currently seeking professional, friendly and experienced Hygiene Coordinator to join our growing dental in Mississauga, ON.
Job Responsibilities:
Patient Outreach & Recall Management:
- Make approximately 100 outbound calls daily to patients regarding:
- Hygiene recall appointments
- Overdue preventive care visits
- Recare and periodontal maintenance scheduling
- Cancellation and short-notice openings
- Treatment follow-up communications
- Contact patients via phone, email, and text messaging platforms as appropriate.
- Maintain consistent follow-up schedules for unscheduled patients.
- Educate patients on the importance of preventive dental care and regular hygiene visits.
Scheduling & Appointment Optimization:
- Fill hygiene schedule gaps and reduce downtime across assigned practices.
- Manage short-notice cancellation lists and waitlists.
- Optimize hygiene schedules to achieve utilization and production goals.
- Coordinate appointments to maximize patient convenience and operational efficiency.
Patient Experience:
- Provide exceptional customer service during all patient interactions.
- Address patient inquiries regarding appointments, recalls, and preventive care recommendations.
- Maintain professionalism, empathy, and confidentiality in all communications.
Administrative Duties:
- Update patient records accurately within practice management software.
- Generate and review recall and unscheduled treatment reports.
- Maintain compliance with privacy legislation and organizational policies.
- Collaborate with clinic teams to support patient flow and scheduling objectives.
Qualification:
- Bachelors degree/Diploma in dental office administration
- Minimum 6 months experience working in a dental office is required
This posting is for an existing vacancy.
We thank all for applying, however, only short-listed candidates will be contacted.
Equal Opportunity Employer: We are committed to providing an inclusive and welcoming workplace for all individuals. We encourage applications from all qualified candidates, including those with disabilities. If you require accommodation during the application process, please let us know.
Work Location: In person
Pay: $19.00-$20.00 per hour
Application question(s):
- Are you legally eligible to work for any employer in Canada?
- Do you have experience working in a dental office?
Work Location: In person
