Job Description
Role Overview
At Chegg Skills, we’re on a mission to deliver an unprecedented return on students’ time and money. Our programs deliver exceptional outcomes at market-leading prices by providing a seamless experience from enrollment through graduation.
We are looking for a Student Success Coach to join our dynamic team. In this high-touch, video coaching role, you will guide, motivate, and provide personalized support for a diverse group of learners through live video sessions, helping them build strong habits, set meaningful goals, and overcome obstacles. Your work will center on reflective coaching that drives accountability, fosters growth, and empowers learners to take ownership of their learning journeys. Success in this role is measured by your students' progress, retention, and graduation rates.
This role is ideal for coaches who thrive in live, interactive sessions, can sustain energy across multiple personalized interactions per week, and are committed to driving meaningful growth for each learner.
Responsibilities
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Guide, motivate, and coach learners with diverse needs, backgrounds, and experiences through relationship-based, live video coaching.
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Deliver high-touch, live video coaching sessions (20–30 minutes each) with up to 40–50 sessions per week, ensuring each interaction is personalized to the learner’s goals, challenges, and circumstances.
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Prepare sessions by reviewing learner history, progress, and behavioral data to guide reflective, targeted coaching conversations.
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Document coaching interactions and learner progress in CRM systems to maintain continuity and inform future sessions.
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Conduct follow-up communications to reinforce insights, clarify next steps, and sustain accountability between sessions.
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Drive accountability, motivation, and skill-building through thoughtful questioning, reflection, and goal-setting, helping learners overcome obstacles and take ownership of their learning journey.
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Collaborate with Enrollment Managers, Outreach Coordinators, and the enablement team to address learner needs and ensure a smooth, supportive learner experience.
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Participate in virtual workshops, group coaching sessions, and office hours as needed to reinforce learning and engagement.
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Provide feedback on coaching processes, tools, and strategies to optimize learner outcomes.
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Partner with the Enablement team to test and refine coaching strategies and contribute to the ongoing development of the coaching toolkit.
Qualifications:
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3–5+ years of experience in coaching, student success, or related learner-facing roles.
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Strong passion for live, interactive coaching, with the ability to engage learners across multiple sessions per week.
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Comfort managing a high-volume coaching schedule, while delivering quality, individualized support.
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Ability to guide learners toward self-discovery and ownership, empowering them to set goals, build habits, and overcome challenges.
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Excellent verbal and written communication skills, with strong empathy and clarity.
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Demonstrated ability to motivate learners, including reconnecting them to their goals and “why.”
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Understanding of adult learning principles (andragogy); teaching or counseling experience is a plus.
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Ability to manage competing priorities in a fast-paced, evolving environment.
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Strong work ethic and commitment to learner outcomes.
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Availability 9 am-5 pm PST
- Experience with Planhat, Zendesk, or similar CRM and support tools is a plus.
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Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
