NOW HIRING: Scheduling Coordinator (English/French bilingualism required).
Job Summary - Working within a multi-disciplinary team, the Scheduling Coordinator is responsible to ensure that the right home care worker provides the right service(s) to the right client at the right time. The Scheduling Coordinator is a key communication link between the professional nursing staff, frontline staff and clients/patients. The position demands strong communication skills, tact and diplomacy and mastery of an electronic database. Must be fluently bilingual (English & French).
DUTIES & RESPONSIBILITIES - working with exceptional attention to customer satisfaction and detail, the Scheduling Coordinator works to ensure:
- Caseload scheduling to ensure quality service and client-centred care;
- safe work is provided to Personal Support Workers (PSWs);
- new clients receive services in a timely manner;
- correct information and appropriate referrals are provided to families and clients;
- the policies and procedures of VHA are followed; and
QUALIFICATIONS, SKILLS & REQUIREMENTS -
Education - University degree at the Bachelor's level preferred.
- community college diploma (2+ years) OR the equivalent blend of education and experience where the educational equivalent is a PSW certificate plus a certificate in social or health-related services.
Experience - practical experience working in a community-based setting is preferred.
Other Skills & Abilities -
- fluently bilingual (English/French)
- computer literacy; experience using GoldCare or similar integrated database.
- cooperation, a pleasant attitude and good natured manner in working with clients and co-workers;
- able to work independently and as part of a team;
- able to perform and prioritize multiple functions and tasks; strong organizational skills in a fast-pace environment;
- able to handle challenging situations in a calm, objective manner.
All VHA employees are responsible for a commitment to health and safety.
Requirements -
- Able to communicate verbally and in writing, in English and in French;
- able to provide proof of up-to-date adult vaccinations, including:
- Measles, Mumps and Rubella, Diphtheria , Pertussis and Tetanus within the last ten years + at least two Covid vaccinations, as approved by Health Canada, + one-Step TB test within the last year.
- Clear police record check
- Demonstrated ability to use sound judgement and effective problem-solving skills;
- Positive work references.
Whatever your orientation, age, ethnicity, race, culture, religion or gender identity - you are welcome at VHA. Confidentiality of client and corporate information is maintained.
VHA Health & Home Support is a not-for-profit, charitable organization that is committed to promoting personal well-being with cost-effective, high quality community-based health care services. Serving Ottawa since 1955, we are dedicated to our community, and determined to help people affected by health and social challenges enjoy the dignity and independence of living their active life.
VHA is ‘Accredited with Exemplary Standing’ by Accreditation Canada, and is a preferred provider of attendant/personal support services of Ontario Health East.
VHA works in partnership with local health and social service organizations to ensure our clients get the right service to help them remain independent, within their community.
Why Choose VHA?
At VHA, we value community, work-life balance and career development. Our training opportunities equip you with the skills you need to care for clients and empower caregivers. Plus, your experience at VHA will provide opportunity to develop valuable skills that are transferable across a wide variety of fields. We offer:
- on-going opportunities for paid continuing education and training;
- group health benefits and pension plan for full-time employees;
- paid Orientation;
- a caring and supportive team.
We work hard to make your job easier so you can focus on you and your clients.
Join the VHA family today!
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Language:
- English and French (required)
Work Location: In person
