The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.
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Responsible for the early-stage collections on majority commercial and some consumer accounts.
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Prioritizes collections of accounts within team.
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Identifies process gaps and recommends solutions for improvements.
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Problem solves a solution for early defaults and collapses and presents to management.
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Responsible for reducing the collapse rate.
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Track and report (excel and qualitative feedback) on work queue results.
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Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
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Responsible for operational issues.
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Performs other duties as assigned.
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5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
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Ability to speak Spanish fluently in a professional setting.
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Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
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Strong communication skills – listening to customers and understanding their situation
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Excellent phone etiquette
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Strong written communication through email
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Excellent questioning and probing skills.
