The College of Physicians and Surgeons of Ontario (CPSO) is seeking a dynamic and professional Advisor to work in their Patient and Public Help Centre and Physician Advisory Service team. In this role you will research and respond to inquiries from physicians, members of the public and other stakeholders related to the College’s policies/practices and relevant health care legislation, keeping current on legislative changes and emerging trends in the healthcare landscape.
Responsibilities:
- Responds to inquiries by telephone or in writing from physicians, members of the public and other stakeholders
- Provides physician advisory services pertaining to practice management related matters by clarifying health care regulations, policies, and guidelines
- Offers information on membership services such as Medicine Professional Corporations, Certificates of Professional Conduct (CPCs), resignations, and other service requests
- Guides members of the public on College policies, legislation and other resources to assist them with obtaining the information they need.
- Maintains correspondence templates, resource documents and internal reference guides to align with current processes and procedures
- Performs added duties and assists other department units where required
Qualifications:
- Relevant post-secondary education and/or equivalent working experience
- High degree of professionalism, initiative, self-motivation and independence in carrying out tasks
- Experience working in a regulatory environment would be considered an asset
- Excellent client service and communication skills, both oral and written
- Excellent organization and time-management skills
- Proven ability to multi-task, problem solve and manage heavy volumes of detail-oriented work
- Excellent autonomy skills, diplomacy and resourcefulness
- Flexible attitude; able to adapt to change and thrive in a fast-paced, team-oriented work environment
- Proficient computer and typing skills with proficiency in Office365
- Knowledge of Healthcare Legislation, including CPSO regulations and policies, with the ability to interpret and apply information effectively
- Knowledge of other College functions including complaints, discipline, quality management, an asset
- Flexibility to work overtime during peak periods and perform special assignments/duties as assigned
- An understanding of equity, diversity and inclusion principles and their applications
- Fluency in French, an asset
How to Apply
Please click apply now and submit a cover letter along with your resume. Deadline to apply is August 14, 2026.
Internal candidates, please obtain written agreement from your immediate supervisor/manager before applying.
Additional Information
- It is a fundamental requirement of employment at CPSO that employees reside in Ontario and can attend the College office as required.
- Proof of COVID-19 vaccination required (minimum two doses).
- Hybrid, remote work with in-office attendance one day per week and/or more as needed.
- This posting is for an existing vacancy
- Extended vacations are generally not approved during the April to June Annual Renewal period due to business and operational needs.
Pay Details: Starting salary $71,153
CPSO is committed to being an accessible, diverse, equitable and inclusive workplace where the rights of all individuals and groups are protected and all individuals feel safe, respected, empowered, and celebrated.
The College recognizes that Employment Equity plays a crucial part in our journey towards inclusion, and actively seeks to increase its diversity by encouraging and welcoming applications from members of groups with historical and/or current barriers to equity, including, but not limited to, Indigenous peoples, members of groups that commonly experience discrimination due to race, colour, religion, beliefs or place of origin, individuals with disabilities, and members of the LGBTQ2S+ community and individuals who identify as women.
If you require an accommodation at any stage of the recruitment process, we invite you to notify the Human Resources Department at CPSO.
