Overview
Join our brand-new, fully digital pediatric dental office in Langford! We’re looking for a friendly, organized team player to be the first point of contact for our patients and families. We are looking for a Front Desk / Reception & Administrative Assistant to be the friendly first point of contact for our patients and families, and to help keep our office running smoothly. This vital role involves managing front desk operations, providing excellent patient service, and supporting administrative functions within a busy pediatric dental office. The ideal candidate will have experience with dental office procedures, electronic medical records, and strong communication skills to ensure smooth daily operations. Prior experience with dental software such as Tracker, is highly desirable, along with proficiency in handling multi-line phone systems and medical terminology.
Duties
- Greet patients warmly and manage patient check-in/check-out processes efficiently
- Schedule, confirm, and reschedule patient appointments using Tracker and MaxAssist
- Answer multi-line phone systems promptly, providing exceptional customer service
- Verify patient insurance information and process billing or payments accordingly
- Maintain accurate records using electronic medical records systems
- Assist with administrative tasks such as filing, data entry, and managing correspondence
- Ensure the reception area remains clean, organized, and welcoming
- Support the dental team with administrative needs to facilitate smooth office operations
- Ensure a positive and friendly environment for children and families
Requirements
- Previous experience as in a dental/medical office setting is preferred
- Strong knowledge of dental terminology and electronic medical records systems such as Tracker
- Experience working with multi-line phone systems and front desk operations
- Excellent organizational skills with attention to detail
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Familiarity with medical office procedures and administrative practices is a plus
- Prior office experience in healthcare settings is advantageous
- Friendly, professional, and able to work well with children and parents
- Reliable team player with a passion for patient care
- Positive attitude, proactive, and detail-oriented
What We Offer:
- Competitive pay (starting from $28+/hour, depending on experience)
- Paid vacation
- Health Spending Account
- Free onsite parking
- Support for continuing education and professional development
- Supportive, upbeat, and collaborative team environment
- Opportunity to grow with a modern, fully digital pediatric dental practice
This position offers an opportunity to be an integral part of a dedicated child-focused dental team committed to providing outstanding patient care.
* We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Pay: $28.00-$33.00 per hour
Work Location: In person
