SCOPE
Acumen Health is an exciting and growing Private Orthopaedic Surgery Clinic and Reconditioning Centre. Reporting to the Surgical Manager, this Surgical Coordinator/LPN position is to support patients in their journey with our health professionals from a referral, their consultation, all the way to booking their surgery and post-op care.
DUTIES
- A flexible weekday schedule from 9 AM to 4 PM, with 3 to 6 night shifts per month running from 6 PM to 6 AM. Night shifts are scheduled on weekdays between Monday and Friday. Full time hours required.
- Overnight care of 1 to 4 total joint replacement patients (ASA 1 or 2) in an off-site location
- Data entry admin tasks
- Schedule Patients for Providers
- Answer clinic phones for surgical patients. This is an important task as our clinic is private and a different experience for patients. Educating patients on surgery performed and expectation is important in a private setting
- Ensure office policies and procedures are followed
- Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.
- Maintain patient’s file throughout their journey
- Gather patients medical information as per provider, inform patient of quote and payment expectation
- Keep filing system organized and safe
- Be involved in the design of our EMR, reporting, and policies of the clinic
- Have a good relationship with partners and collaborative clinics
- Work in collaboration with Surgical Centres across Canada
- Take vitals for joint replacements patients
- Schedule patients for pre-op assessment with family physician
- Go over surgical options with patients
- Book surgery for patients
- Organize pre and post-op appointments with our reconditioning team
- Organize medical files for patient referral (labs, imaging, etc.)
- Provide pre-op appointments to surgical patients
- Ensure referral files are complete and refer to surgical centre accordingly
- Constantly improve processes, patient journey flow, and inter department communication
- Manage quote and surgical billing before surgery with patient and surgical centre
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QUALITIES
- Always have a professional and courteous disposition with patient and team members
- Have great communication skills
- Organizational skills are necessary to manage a large amount of detailed information
- Be able to work individually and part of a team, work under pressure, and tight deadlines
- The ability to be flexible in the schedule is a huge benefit to our organization
- Fast learner and wanting to learn more will be a great fit within our team
- Attention to detail as to managing patient files
- Minimum 2 years experience preferred as part of a medical team
- Willingness to learn, time and change management skills
- Great phone etiquette
- Passion to educate patients about Orthopaedic options in Alberta and BC
- Knowledgeable in post-op care for total joint replacement patients
Job Type: Full-time
Pay: $28.00 per hour
Benefits:
- On-site parking
- Paid time off
Application question(s):
- Willing to take emergency calls from patients on evenings and weekends
Education:
- Secondary School (preferred)
Experience:
Licence/Certification:
- LPN/RPN (required)
- First Aid Certification (required)
Work Location: In person
