Overview
Compensation for relocation and temporary housing available.
We are seeking an experienced and professional Hotel General Manager to lead and oversee the daily operations of our hotel. The ideal candidate will have strong leadership skills, excellent communication abilities, and a solid understanding of hospitality management. This role requires a proactive approach to guest services, staff supervision, financial performance, operational efficiency, and overall property management. Bilingual or multilingual abilities are considered an asset to support guest relations and team communication.
Duties
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, guest services, and overall property presentation.
- Develop and implement strategies to improve guest satisfaction, operational efficiency, and revenue performance.
- Lead recruitment, interviewing, onboarding, training, and performance management of hotel staff.
- Manage scheduling, payroll, budgeting, bookkeeping, and administrative duties to support smooth hotel operations.
- Monitor occupancy, room rates, reservations, and revenue opportunities to maximize hotel profitability.
- Ensure excellent guest service by responding to guest inquiries, concerns, and complaints in a timely and professional manner.
- Conduct regular staff meetings to support training, communication, motivation, and a positive workplace culture.
- Oversee purchasing, inventory, supplies, vendor relationships, and cost control measures.
- Maintain compliance with company policies, health and safety standards, employment requirements, and hospitality regulations.
- Ensure the hotel is clean, safe, well-maintained, and operating according to brand and service standards.
- Handle cash, deposits, billing, invoices, and financial reporting with accuracy and integrity.
- Support marketing initiatives, local partnerships, and guest retention strategies to increase bookings and visibility.
Skills
- Proven experience in hotel management, hospitality, or a similar leadership role.
- Strong leadership and team management skills with the ability to train, motivate, and support staff.
- Excellent communication and customer service skills; bilingual or multilingual abilities are considered an asset.
- Knowledge of hotel operations, front desk procedures, housekeeping standards, maintenance coordination, and guest relations.
- Experience with hotel reservation systems, POS systems, booking platforms, and administrative software.
- Ability to manage budgets, payroll, bookkeeping, purchasing, and financial reporting.
- Strong problem-solving skills with the ability to handle guest concerns professionally and efficiently.
- Excellent organizational and time management skills in a fast-paced environment.
- Strong attention to detail to maintain property standards, service quality, and operational consistency.
- Ability to build vendor relationships, manage supplies, and support cost-effective purchasing decisions.
This role offers an exciting opportunity for a motivated hospitality professional to lead a hotel team while ensuring a positive and welcoming experience for every guest. The successful candidate will demonstrate strong leadership, operational expertise, financial awareness, and a commitment to delivering excellent service.
Work Location: In person
