Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a Renewal Specialist, you support the renewal execution of customer contracts and subscriptions, partnering with Customer Success Managers, distributors, and internal teams to ensure timely and accurate renewals across the portfolio.
You will report to the Team Lead or Regional Manager and may work remotely from anywhere in Canada. Your work will be remote, with some travel to customers sites.
Your Responsibilities:
- Support renewal execution across assigned contracts and customer accounts
- Coordinate with distributors to initiate and track renewal proposals
- Ensure renewal documentation is prepared, organized, and communicated effectively
- Track renewal status and provide visibility into renewal progress and outcomes
- Support low-touch and distributor-led contract motions
- Assist Strategic and Regional CSMs with renewal coordination and execution
- Maintain accurate renewal tracking in internal systems
Operating Expectations:
- Act as the execution support layer for renewals , not the customer owner
- Own renewals where no CSM is assigned or where support is required
- Collaborate with distributors to ensure proposals are created and delivered
The Essentials - You Will Have:
- Bachelor's degree or equivalent relevant work experience.
- Legal authorization to work in Canada. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
- The ability to travel 10-20% of the time
The Preferred - You Might Also Have:
- 3+ years of experience supporting renewals, contracts, or sales operations
- Experience working with CRM tools (Salesforce, Gainsight)
- Ability to manage multiple workflows and stakeholders
- Work experience in the manufacturing or automation industry
What We Offer:
- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA – dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
To learn more about our benefits package, please visit at www.raquickfind.com .
For this role, the total target compensation is from $81,600.00 - $122,400.00CAD Annual of which 80% is base salary and 20% is variable. Actual pay will be based on factors such as skills, knowledge, education, and experience.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
This posting is for a newly created position within our organization.
As Rockwell Automation is a global company, candidates must be bilingual or able to communicate in English (spoken and written) .
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Remote #LI-LH2
Gestionnaire du succès client – Renouvellements
Voici la traduction en français québécois, adaptée dans un ton professionnel et naturel pour le marché du Québec :
En tant que spécialiste des renouvellements, vous contribuerez au renouvellements des contrats et abonnements clients, en collaborant avec les responsables du succès client, les distributeurs et les équipes internes afin d’assurer des renouvellements précis et effectués dans les délais pour l’ensemble du portefeuille.
Vous relèverez du chef d’équipe ou du directeur régional et pourrez travailler à distance depuis n’importe où au Canada. Votre travail se déroulera principalement à distance, avec quelques déplacements chez les clients.
Attentes opérationnelles :
Pour en savoir plus sur notre programme d’avantages sociaux, visitez : www.raquickfind.com
Pour ce poste, la rémunération cible totale annuelle se situe entre 81 600 $ et 122 400 $ CAD, dont 80 % correspond au salaire de base et 20 % à la rémunération variable. La rémunération réelle sera établie en fonction de facteurs tels que les compétences, les connaissances, la formation et l’expérience.
Ce poste fait partie d’une famille d’emplois. L’expérience sera le facteur déterminant pour le niveau du poste et la rémunération.
Comme Rockwell Automation est une entreprise mondiale, les candidats doivent être bilingues ou capables de communiquer en anglais (à l’oral et à l’écrit)
Nous souscrivons au principe d’égalité en matière d’emploi, sans égard à la race, la couleur, l’ascendance, la religion, le sexe, l’origine nationale, l’orientation sexuelle, l’âge, la citoyenneté, l’état matrimonial, le handicap, le genre, l’identité ou l’expression de genre, ou le statut d’ancien combattant. Nous sommes fiers d’être un employeur garantissant l’égalité des chances.
Chez Rockwell Automation, nous nous engageons à bâtir un milieu de travail diversifié, inclusif et authentique. Si ce poste vous intéresse mais que votre expérience ne correspond pas parfaitement à toutes les exigences énoncées, nous vous encourageons à postuler quand même. Vous pourriez être la personne idéale pour ce poste ou d’autres opportunités.
As Rockwell is a global company, candidates must be bilingual or able to communicate in English (spoken and written).
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.
