Job Overview
We are seeking a professional and personable Hotel Duty Manager to join our operations team at our Hotel. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple responsibilities efficiently. Bilingual or multilingual abilities are highly valued to assist our diverse guest base and enhance guest experiences.
Duties
- provide exceptional customer service throughout their stay
- Be proficient with front desk software SynXis Property Hub (or become)
- Manage All OTA relationships, reconciling and revenue managment
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Manage administrative tasks such as scheduling, reporting, and inventory management
- Train and supervise staff
- Ensure adherence to hotel policies, safety regulations, and hospitality standards
- Drive revenue from active monitoring of reservations and direct booking opportunities.
Experience
- Previous experience in hotel operations or hospitality is essential.
- Strong customer service background with excellent communication skills
- Bilingual or multilingual proficiency is a plus, enabling effective communication with diverse guests
- Knowledge of hospitality industry standards and hotel procedures including OTA relationship management and Revenue Management.
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment
This role offers an exciting opportunity for individuals passionate about hospitality and guest services. The successful candidate will be instrumental in creating memorable experiences for our guests while maintaining smooth operations.
Pay: $18.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
Application question(s):
- Do you have experience in a Management role at another Hotel?
Work Location: In person
