Have you ever thought about how items like your electronics or your groceries get to the store? That’s logistics, logistics is at the heart of everything around you. We have one mission: to drive the extraordinary customer experience, every time. Cargo County uses innovations and insights to find, attract, and engage intended customers throughout their supply chain journeys. It’s a Journey we do together.
We are looking for a customer enthusiast who is logistically obsessed that wants to deliver results. Go the Extra Mile!
The Midnight Dispatcher will provide support to our various overnight drivers (Linehaul, Local and Container drivers) and be the key person for ensuring the equipment is assigned for the day-shift; and all start up tasks are properly executed such as providing paperwork.
Assisting all drivers on their board during their shift will include tasks such as following up with drivers, assisting with accurately updating their location and on-time arrivals, managing their punctuality and providing as-needed support such as coordinating service for any equipment issues which may arise.
Working complimentary to the day dispatch team, as well as the afternoon dispatcher, the midnight dispatcher will be responsible for monitoring, supporting and closing off afternoon shift drivers, monitoring night drivers and providing equipment and paperwork to the day shift driving fleet.
Cross training is essential to the success of the entire team, and will be required for each and every member of the Dispatch team. Training is provided for this position to learn our processes and in-house TMS. The ideal candidate will be ready to learn, with some dispatch experience (junior dispatch/ dispatch assistant).
The ideal candidate will be comfortable working alone, with minimal supervision and a remotely available team of support persons for a portion of the shift. Additional members will join the Midnight Dispatcher on shift overlaps (beginning and end of their shift), and will account for a small portion of overlap
Absolute Must:
- Must have exceptional communication skills both written and verbal
- Must possess good negotiation skills and excellent judgment
- Must have excellent customer service skills, a strong work ethic with exception interpersonal skills
Requirements:
- Connect with drivers; ensure they’re following instructions and routes as assigned from day dispatch team.
- Follow up with drivers to ensure they’re updating their status, and are on-schedule
- Assist with coordinating service of equipment if needed for incidents such as breakdowns or accidents
- Update driver information such as equipment assignment and driver status accurately in the TMS (transportation management system).
- Ensuring all work is accurately entered and managed in the TMS (driver trip progress and closing trips).
- Schedule agency drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
- Identify performance issues and communicate operational needs with Dispatch Manager
- Update spreadsheets as needed to accurately capture data of daily tasks
- Manage and direct all incoming inquiries through the dispatch telephone lines to ensure a clear, efficient flow of information to the appropriate people
- Be the front line contact for drivers regarding scheduling and work availability
- Coordinate and communicate with appropriate departments the maintenance if needed
- Assign equipment to upcoming runs to ensure all of our customer’s needs will be met
- Communicate with drivers to ensure that appointment delivery times are met
- Monitor special driver requirements for each site to ensure they are being adhered to
- Report all driver absences and tardiness to the Manager
- Ensure proper placement of trailer pool to support customers’ daily requirements while maintaining costs
- Customer reporting and tracking spreadsheets as required
- Assist in the dispatching of drivers as required to perform other duties as assigned by the reporting manager
- Ability to work independently in a fast paced environment, attention to detail under tight deadlines
Ideally:
- Must have excellent Communication Skills, Customer Service & Interpersonal skills
- Knowledge of TransportationPlus TMS would be an asset
- Intermediate Excel skills
- Strong attention to detail and accuracy
- Be willing to work in a fast paced environment
- Must be able to handle high volume of paper work
- Must be responsible and reliable
- Must be able to work independently, and as a team player
- Business / Accounting Educational background, or related work experience
