IT Support Technician — Level 1/2
Telecom Options Inc. — Winkler / Morden & Southern Manitoba
Full-Time (Part-Time Considered) | Hourly | $20–$28/hr + mileage (based on experience)
About Us
Telecom Options Inc. has been serving Manitoba businesses since 1997, expanding into full-spectrum IT services in 2015. We're a full-service B2B Managed Service Provider supporting small and medium-sized businesses across managed IT services, Microsoft 365, VoIP, alarm systems and CCTV camera systems, AV integration, internet and telephony circuits, and hardware solutions. Our small, close-knit team values hands-on problem solving, accountability, and doing the job right the first time.
The Role
We're looking for an IT Support Technician (Level 1/2) to join our team and support clients across Winkler, Morden, and the surrounding Southern Manitoba region. This is a hands-on, client-facing role that starts with core IT support — workstations, networks, and Microsoft 365 environments — with growth into structured cabling, telephony, and AV work as your skills develop. No two days look the same — one day you might be resolving a helpdesk ticket or setting up a new employee's workstation, the next you're troubleshooting a network issue on-site or assisting a more experienced tech with a cabling run.
We're training-focused: you'll shadow experienced technicians while we determine the right fit for you and the team, and you'll be mentored by whichever team member has the expertise for the task at hand. Experience is an asset, but we're prepared to train the right candidate from the ground up.
What You'll Do
● Provide Level 1/2 on-site and remote IT support for client workstations, servers, and networks
● Assist with user onboarding/offboarding, Microsoft 365 administration tasks, and endpoint provisioning
● Troubleshoot network connectivity issues (routers, switches, firewalls, Wi-Fi) under guidance
● Represent Telecom Options professionally at client sites, including schools and community organizations
● As your skills grow: assist with structured cabling installs (copper and fiber), VoIP/telephony systems, AV integration, and alarm/CCTV installations
● Assist with internet circuit installations and cutovers as needed
● Travel across Southern Manitoba to service our client base — this route is a core part of the role
What You Bring
● A foundational aptitude for IT troubleshooting — comfort with Windows environments, general networking concepts, and a genuine interest in learning new systems (formal IT education or certifications such as CompTIA A+/Network+ or Microsoft credentials are an asset but not required)
● A valid driver's license and a reliable personal vehicle (mileage reimbursed)
● Willingness to complete a Criminal Record Check and Child Abuse Registry Check (paid for by the company) — required given our school-sector clientele; any offer of employment is conditional on satisfactory results
● Trustworthy and comfortable working independently at client sites with minimal supervision — including access to sensitive systems like client networks, security systems, and building keys — plus clear communication with non-technical people and a level head when something's broken and the client is watching
● Physical readiness to support cabling and AV work as your role grows — comfort at heights on ladders and scissor lifts (paid training provided), lifting up to 50 lbs, and working outdoors in variable conditions; CSA-approved safety boots and a hard hat required (gloves, safety glasses, a hi-vis vest, and a safety harness provided by the company)
● Willingness to travel across Southern Manitoba to service our client base
● A strong work ethic, reliability, comfort with variety and shifting priorities, and a genuine interest and aptitude for learning technology
● Prior experience in IT support, helpdesk, networking, or a related field is an asset but not required
● Written and spoken proficiency in English, other languages an asset but not required
What We Offer
● Competitive hourly wage, $20–$28/hr based on experience
● Mileage reimbursement for use of personal vehicle
● Partial cell phone bill reimbursement
● Tools provided where/when needed — bring your own if you've got them, and we'll replace anything that breaks on the job
● Company-provided laptop
● Paid lift safety certification training
● Paid product and certification training through our supplier and vendor programs (Cisco, Microsoft, and more)
● Benefits package after probationary period
● Vacation pay that increases with tenure
● Hands-on mentorship and a clear growth path — from core IT support into structured cabling, telephony, and AV specialization as your skills develop
How to Apply
Please submit your resume and a brief note about your interest in the role to [email protected].
Please note: any offer of employment is conditional on satisfactory results from a Criminal Record Check and Child Abuse Registry Check, both paid for by the company.
Telecom Options Inc. is an equal opportunity employer.
Pay: $20.00-$28.00 per hour
Benefits:
- Dental care
- Flexible schedule
- Mileage reimbursement
- Paid time off
- Work from home
Work Location: Hybrid remote in Winkler, MB
