Position Title: Designer Relations Account Manager
Reports To: Design Group Manager
Travel is required between St Catharines, Stoney Creek, and Mississauga
Being in the industry for over 40 years, it's evident that Goemans Appliances is one of Ontario's favourite appliance retailer of choice. Our prosperity comes from a successful, happy sales team. As such, we treat our staff like family; from providing fair, competitive wages, to a comprehensive benefit package for you and your family.
We believe in your career development by providing you access to one of the industry-leading computer software programs for your training, offering paid off-sight trainings at vendors, as well as continuous support and mentorship from upper level management. Apply today to learn how Goemans could be a good fit for you!
Summary
The DR Account Manager for the Designer Relations Department looks after a portfolio of accounts and includes building relationships with designers, custom home builders and valued trade partners as well as develops new business accounts. The DR Account Manager attends public relations events, and in-store promotional events. The DR Account Manager actively promotes Goemans Appliances with the intent of driving potential referral sales opportunities to area retail locations.
Job Duties:
- Build and maintain relationships with internal and external customers for the DR division.
- Liaise between designer/trade partner clients, designers/trade partner and our teams as required.
- Implements and assist in event planning as directed by the Design Group Manager.
- Initiates ideas to support designer/trade partner relationships and referred sales growth.
- Plan, execute daily/weekly effective and efficient referral partner visits.
- Provide customer service where required including, but not exclusive to, inquiries and solutions related to product, commissions and employee interactions.
- Work with all sales representatives to build their personal trade portfolios.
- Manage all accounts to ensure that the monthly distribution of referral credits and the monthly referral credit reconciliation is completed for accuracy.
- Set up new accounts through both in EPASS and Excel Database formats.
- Generate new ideas to increase kitchen designer/trade partner referral business.
- Advise and sell designer/trade partner showroom appliances/personal purchases when required, feasible and approved by DR Manager.
- Bi-Weekly store visits with store manager and sales team and provide update(s) on key accounts.
- Performs other duties as required that relate to Kitchen Design.
Requirements:
- Post-secondary education in Business or an acceptable combination of education and relevant experience.
- Knowledge of the appliance industry would be an asset.
- Must have the ability to work in a fast-paced, dynamic environment.
- Excellent customer service skills, interpersonal, organizational and communication skills.
- Motivated and creative team player.
- Computer literate with proficiency using basic programs such as Windows, Office and Outlook
- Able to build and maintain lasting relationships with customers.
- Self motivated, with high energy and an engaging level of enthusiasm.
- Ability to perform in an environment with frequent interruptions and short deadlines.
- Extensive travel throughout assigned territory.
Physical Demands:
- Able to move with ease throughout, sitting, standing, walking intervals.
- Able to sit at a computer work station/ desk for minimum 3 hours intervals.
Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise Human Resources.
Job Types: Full-time, Permanent
Pay: $50,000.00-$58,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Wellness program
- Work from home
Work Location: Hybrid remote in Stoney Creek, ON
