We have a fantastic opportunity to join a dedicated team that’s making a BIG difference in waste reduction and diversion.
The Operations Supervisor is responsible for overseeing daily field operations within the waste and recycling division.
This position serves as the frontline leader between field staff and management.
Position details:
● Full-Time Position
● Five Day Workweek
● Full Benefits Available
● Paid Training Provided
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OVERVIEW
The Operations Supervisor leads drivers and yard personnel, supports dispatch coordination, and ensures service quality and safety standards are consistently met. The role ensures collection routes are completed safely, efficiently, and in compliance with environmental regulations.
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This job is for YOU, if:
● You like managing a team of drivers while also getting out on the road to support
● You enjoy driving and navigating through our various GTA neighbourhoods
● You like working with a management team that provides close mentorship and growth opportunities
● You want to make a difference in helping divert waste from landfills
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KEY RESPONSIBILITIES
Daily Operations Oversight
- Supervise drivers and field staff during daily collection operations.
- Ensure all routes are completed on time and according to service standards.
- Cover vacant routes as needed.
- Coordinate with dispatch to resolve route changes, missed pickups, or service delays.
- Monitor productivity, route efficiency, and overtime usage during end of day process.
Team Leadership
- Provide direct supervision, coaching, and support to drivers and helpers.
- Conduct toolbox talks and safety meetings.
- Train new hires on company procedures and safety protocols.
- Assist in performance evaluations and disciplinary actions when required.
Safety & Compliance
- Enforce all health and safety policies and procedures.
- Ensure compliance with provincial, federal, and municipal environmental regulations.
- Conduct vehicle inspections and ensure drivers complete pre- and post-trip inspections.
- Investigate and report accidents, incidents, or near-misses.
Fleet & Yard Coordination
- Monitor vehicle condition and report maintenance needs.
- Coordinate equipment availability to minimize downtime.
- Oversee yard organization and cleanliness.
- Ensure bins, containers, and equipment are maintained and properly staged.
Customer Service Support
- Respond to escalated service issues in the field.
- Ensure service recovery for missed or delayed pickups.
- Maintain positive working relationships with commercial and municipal clients.
Reporting & Documentation
- Complete daily operational reports.
- Track KPIs such as route completion, fuel usage, contamination rates, and safety metrics.
- Maintain accurate records of incidents, maintenance, and staffing.
QUALIFICATIONS
- 3+ years experience in waste management, logistics, transportation, or related industry.
- 1–3 years supervisory or team lead experience preferred.
- Strong knowledge of safety regulations and environmental compliance.
- Ability to work early mornings, evenings, and occasional weekends.
- Strong problem-solving and communication skills.
- Proficiency with route management or dispatch software is an asset.
KEY COMPETENCIES
- Leadership & Team Development
- Safety-Oriented Mindset
- Operational Efficiency
- Conflict Resolution
- Accountability
- Time Management
WORKING CONDITIONS
- Primarily field-based with time spent in yard and office.
- Exposure to outdoor weather conditions.
- May require early start times aligned with collection schedules.
REPORTING STRUCTURE
- Reports To: Operations Manager
- Direct Reports: Drivers, Helpers, Yard Staff
If this opportunity interests you, and you meet all of the above requirements, Apply today!
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3 years previous driving on equal or greater level vehicle experience required.
** please provide Letter Of Experience from your insurance company and CVOR DA along with your resume.**
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About Waste Reduction Group:
Waste Reduction Group is a leader in helping all organizations recycle more, and waste less. Since 2001, we have helped our industry-leading customers keep most of their waste out of landfill through custom recycling and waste disposal solutions. WRG provides comprehensive one-stop recycling and waste management solutions - from conducting regulated waste audits, to creating custom recycling and waste collection programs, and reporting back metrics on weights and diversion. Trusted by industry-leaders in sustainability practices like University of Toronto, Oxford Properties, and Toronto Transit Commission, Waste Reduction Group is helping steer and scale recycling efforts in an impactful way, preserving our planet for future generations.
Job Type: Full-time
Pay: $60,000.00-$70,000.00 per year
Work Location: In person
