About KnightsbridgeFX
KnightsbridgeFX, as seen on Dragons Den, is a Canadian foreign exchange company that has helped tens of thousands of Canadians and Canadian businesses move money internationally at better rates than the banks for over 15 years. We have facilitated over one million trades. We are growing — and we are at the inflection point where the right operational sales leader will define the next chapter of that growth.
The Role
We are hiring an Inside Sales Manager to take direct ownership of our call centre and convert it from a transaction-processing team into a high-performing inbound and outbound sales engine.
You will own conversion rate, retention, win-back, and the day-to-day coaching of the team. You will report directly to the CEO and have meaningful budget and authority to make changes from day one.
We need an operator who has done this before in a regulated, phone-based sales environment and who can walk in, listen to calls in week one, build a scorecard in week two, and start moving conversion metrics by month three.
What You Will Own
- Call coaching and quality. Listen to live and recorded calls. Identify what is working, what is not, and coach individually. Build a weekly call-scorecard system.
- Sales training. Design and deliver structured training for the existing agents on objection handling, rate negotiation, value framing, and account development. Onboard new hires.
- Win-back program. Design and launch a formal program to win back lapsed and dormant clients. Large-deal lane. Build a special-handling workflow for inbound calls above a high dollar amount so high-value clients reach a senior agent immediately.
- Portal abandonment recovery. Build a workflow for clients who request a quote on our portal but do not book — call them back, learn why, and convert them.
- Reporting and KPIs. Define, track, and report on call centre KPIs weekly. Connect those metrics to revenue. No more guessing.
- Hiring and culture. Recommend hires, terminations, and structural changes to the team. Set the standard for how we talk to clients.
What You Bring
- 5+ years managing a phone-based sales team in a regulated industry — banking, brokerage, FX, insurance, telecom, or wealth management.
- Demonstrated experience building call scorecards and coaching frameworks. You can show us specific metrics you owned and moved in your last role.
- Direct experience running win-back, retention, or churn-reduction programs with measurable revenue impact.
- Comfort with difficult conversations. You can give clear, fair feedback to a tenured agent without flinching, and document it properly.
- Data fluency. You do not need to be an analyst, but you need to be able to read a conversion funnel, calculate retention, and challenge a number that looks wrong.
- Hands-on style. This is not a strategy role. You will be on the floor, on calls, and in the weeds.
Nice to Have
- Relevant experience.
- Experience launching a CRM-driven outbound calling program.
Compensation Base salary: $60,000 – $100,000 CAD, commensurate with experience. Performance bonus tied to measurable lifts in call-centre conversion rate and high-value client retention. Benefits. Remote role
Why This Role
You have what most operators in this kind of role do not: a clean mandate and air cover from the top. If you have built a sales operation inside a regulated industry before and know what it feels like to turn a call centre into a profit engine, this is your role.
Pay: $65,000.00-$100,000.00 per year
Benefits:
- Dental care
- Paid time off
- Work from home
Application question(s):
- Write a short note (5–10 sentences) describing one specific scorecard or
coaching program you built and the result it produced.
Work Location: Remote
