IT/Help Desk Summer Student - Toronto Downtown
Start: Immediately
End: August 28, 2026
Job type: Full-time Monday to Friday, 2 days a week in the office
Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Records and Information Management Intern to join a team committed to protecting our most important natural areas and the plants and animals they sustain. NCC is the nation’s leading not-for-profit, private land conservation organization, working to protect our most important natural areas and the species they sustain. Since 1962, we have brought people together to conserve and restore more than 20 million hectares across Canada. NCC takes a collaborative, evidence-based approach to achieve conservation success for the sake of nature and Canadians. With a national office in Toronto and seven regional offices across the country, NCC delivers results you can walk on. NCC recognizes that we work on lands that have long been cared for by Indigenous Peoples under their own laws and knowledge systems. We are committed to transforming how we do our work, advancing Reconciliation through conservation, and working with Indigenous Peoples in meaningful, respectful, and supportive ways.
Position Summary
Our IT Department is recruiting for a summer student, who must be eligible through the Canada Jobs Program, to work Monday to Friday, 9am to 5pm. This job requires you to be in our downtown office two days per week. You will report to the Help Desk Supervisor and work with 2-3 other support coordinators who provide Help desk support to our 500 employees across Canada. NCC is a heavy user of Microsoft 365 (email, OneDrive, Teams etc.) so only apply if you have at least one year (or equivalent) of experience working in a 365 environment.
Duties and Responsibilities
- Serve as the first point of IT contact for the organization’s internal customers.
- Resolve customer issues to the best of their ability.
- Escalate unresolved issues to upper levels of support.
- Create and maintain user accounts in Active Directory and Azure Active Directory.
- Provision software to endpoint devices.
- Help to maintain the IT Asset Management database.
- Support the organization’s mobile devices.
- Maintain a knowledgebase of incidents and resolutions.
- Proficient in troubleshooting iOS & Android devices.
Position Requirements
To apply for this job, you must:
- Be eligible as per the Canada Jobs Summer program. Go to Canada Summer Jobs - Who can apply - Canada.ca and scroll down to "Which youth participants are eligible" to see if you meet the requirements before applying.
- Have sound technical knowledge and an interest in an IT/Help Desk career.
- Demonstrate strong interpersonal skills to establish and maintain relations with others (NCC staff, peers within other organizations, consultants, contractors, agencies / organizations) and to resolve project-related complaints, disputes and issues.
- Be an excellent communicator (listening, writing, verbal) and be able to provide clear direction to those involved in / working on the project; to ensure solid understanding of work requirements, work guidelines and to encourage and sustain consensus building to make decisions.
- Be well organized, have good time management skills, be able to identify priorities, re-arrange work if required to meet identified deadlines.
Application Deadline
June 5, 2026 | 11:59pm EST, 9:59pm Mountain Time, 8:59pm Pacific Time, 10:50pm CST, 00:59 am +1 AST
At NCC, we're committed to providing a healthy, safe, barrier free and inclusive, workplace, where respect and diversity are recognized assets. We strive for bold conservation achievements in which equity, diversity and inclusion (EDI) are the norm. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. NCC implements an employment equity program and encourages members of designated groups to self-identify.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact us by email at [email protected] to make any required arrangements. If you have questions regarding accessible employment at NCC, please email us at [email protected].
