ABOUT US
Forno Cultura is a third-generation bakery. Rooted in Italian baking traditions, we create thoughtful food and hospitality experiences centered around quality, craftsmanship, and community.
POSITION SUMMARY
The Front of House Supervisor supports daily café operations while helping lead the front-of-house team. This role focuses on hospitality, team support, and maintaining Forno Cultura’s service and presentation standards.
The Supervisor supports the FOH Manager and leadership team in ensuring smooth day-to-day operations and a consistent guest experience.
RESPONSIBILITIES
Hospitality
- Deliver warm, thoughtful, and professional guest service.
- Support and coach team members during service.
- Help create a positive, inclusive, and team-oriented environment.
- Assist in resolving basic guest concerns on the floor.
Operations
- Support daily café operations, including opening and closing procedures.
- Assist with ordering and inventory management.
- Support onboarding and training of new employees on the floor.
- Support labour and sales targets through efficient shift execution.
- Ensure health and safety standards are followed and maintained.
Shift Leadership
- Lead the floor during assigned shifts and support smooth service flow.
- Take ownership of shift execution standards while on duty.
- Maintain accountability for service and operational standards during shifts.
- Lead during rush periods, prioritizing speed, flow, and guest experience.
- Stay floor-based and present during service (not administrative).
- Assign and coordinate tasks during service as needed.
- Ensure stations are set up and maintained for efficient operations.
- Communicate operational issues to FOH Manager or leadership team.
- Support end-of-day closeout procedures and shift handover.
Store Standards
- Maintain cleanliness, organization, and presentation throughout the store.
- Ensure merchandising, signage, and displays reflect Forno Cultura standards.
- Support waste reduction and operational efficiency.
LEADERSHIP EXPECTATIONS
- Lead with professionalism, fairness, and accountability.
- Communicate openly and respectfully with the team.
- Proactively identify issues and support solutions.
- Act as a brand ambassador for Forno Cultura.
- Support consistent execution of company standards and training.
QUALIFICATIONS
- Previous experience in hospitality or café leadership.
- Strong communication and organizational skills.
- Ability to work efficiently in a fast-paced environment.
- Flexible availability, including weekends and holidays.
- Passion for hospitality, food, and team development.
Accommodations are available upon request for candidates participating in all aspects of the recruitment process.
Job Types: Full-time, Permanent
Pay: $19.00-$20.50 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Store discount
Licence/Certification:
- Food Handler Certification (required)
- Smart Serve (required)
Work Location: In person
