Job Summary
Our client, a well known financial services (lending) organization, has a new opening for an experienced Bilingual Customer Service Representative. Listed as one of Canada’s best places to work, this company is committed to providing an inclusive and collaborative work culture with a lot of growth opportunities.
This is an In Office role.
Location: Mississauga office
Salary: 48K - 54K and full benefits after 3 months and RRSP match 4%. 3 weeks vacation and birthday paid off.
Hours: 9.00 am - 5.00 pm and 11.00 am - 7.00 pm (2 shifts on rotation)
Responsibilities
- Efficiently manage and resolve customer complaints received via inbound phone calls or emails, ensuring a timely response and resolution.
- Aim for first-call resolution to enhance the overall customer experience.
- Develop skills to accurately identify customer needs or preferences and recommend suitable products or services.
- Execute account modifications and handle requests related to payments, credits, and other account inquiries.
- Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.
- Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries.
Experience
- Fully proficient in English and French
- 1-2 years’ experience in a call center environment
- Empathetic, compassionate and operate with integrity
- Ability to multi-task, adapt to change in a fast-paced environment and to work independently
- Excellent written and oral communication skills with the ability to create memorable customer experiences.
- Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs.
- Ability to work fulltime in our office in either Pickering or Mississauga, ON
Pay: $23.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Bilingual Customer Service / Call Centre: 2 years (required)
Language:
Work Location: In person
